Join us at Gorgias! If you think you are the right fit for one of our open positions, please reach out directly through the link so I can refer you :) Cheers,Meesha

Meesha Ferencz

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.Please include portfolio link in CV About the Design Team at GorgiasAt Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we’re craft-focused. We’re all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).We’re scaling fast, and we’re now looking for a Senior Product Designer who can bring a fresh level of energy, urgency, and innovation to the team.What You'll DoYou’ll lead the design of core product experiences and set the bar for UI craft, visual quality, and user delight. This role is ideal for a fast-moving, proactive designer who thrives in high-performance environments and wants to have outsized impact.Key Responsibilities:<ul><li>Lead product design initiatives from concept to execution, in tight collaboration with PMs and engineers</li><li>Help pioneer the next generation of AI-driven experiences by setting the standard for design innovation, harnessing the latest trends to push boundaries and redefine what’s possible</li><li>Bring a strong visual and interaction design sensibility to the team, elevating product quality</li><li>Proactively identify UX opportunities and advocate for innovative solutions</li><li>Prototype using Figma and AI first prototyping tools like Lovable, V0, Cursor, etc.</li><li>Push for systems thinking and champion AI as a creative and strategic advantage to help shape team practices that unlock innovation</li><li>Drive design reviews and contribute actively to critiques, mentoring other designers as needed</li><li>Influence product and UX strategy with a "get it done" mindset</li></ul>Who You AreWe’re looking for someone who combines excellent UI craft with a relentless drive for action and clarity.You have:<ul><li>A portfolio that demonstrates exceptional UI craft and a strong sense of interaction design and visual hierarchy (portfolio submission required)</li><li>3–5 years of experience designing user-facing products, ideally with some experience in fast-paced B2C or SaaS environments</li><li>You're customer obsessed, deeply understand their problems and base your design decisions on their needs and goals</li><li>Advanced skills in Figma</li><li>You're a self-starter who takes initiative and doesn’t wait for permission to improve things</li><li>An ability to influence teams and processes to drive change, not just follow along</li><li>A direct communication style and high urgency - you value clarity, momentum, and fast decision-making</li><li>Experience working with or contributing to design systems in cross-functional teams</li></ul>Nice to Have:<ul><li>Familiarity with emerging AI-based design/prototyping tools like Lovable, V0, Cursor and other prompting design tools</li><li>Background designing for AI-powered features or data-heavy tools</li><li>Previous experience co-located with product and engineering teams in high-growth startups</li><li>Based in or willing to relocate to New York or Paris</li></ul><h4>Our Hiring Process</h4><ol><li>Intro Call & Portfolio Review – with Gerard (Talent Acquistion)</li><li>Hiring Manager Interview – with Bora (VP Product Design)</li><li>Case Study Presentation – to Bora, Emi & Chris (Product Design members)</li><li>Leadership Interview – with Thomas (VP of Product)</li><li>Reference Check and offer</li></ol>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Senior Product Designer

Gorgias

General Information

General Information