Vanessa Koba

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey:&nbsp;Founded by <a href="https://www.linkedin.com/in/aprot/" rel="noopener noreferrer" target="_blank" style="color: inherit;">Alexandre</a>&nbsp;and&nbsp;<a href="https://www.linkedin.com/in/steveanavi/" rel="noopener noreferrer" target="_blank" style="color: inherit;">Steve</a> in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. We also made it to the <a href="https://www.linkedin.com/pulse/top-companies-2023-les-25-entreprises-o%C3%B9-acc%C3%A9l%C3%A9rer-1c" rel="noopener noreferrer" target="_blank" style="color: inherit;">LinkedIn Top Companies</a> French ranking! Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect people You can find out more about the&nbsp;Qonto Way&nbsp;<a href="https://medium.com/qonto-way/our-manifesto-aa81b56a94c4" rel="noopener noreferrer" target="_blank" style="color: rgb(150, 151, 153);">here</a>. Our beliefs:&nbsp;At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.<a href="https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb" rel="noopener noreferrer" target="_blank">Discover the steps we took to create a discrimination-free hiring process</a>.

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Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey: Founded by <a href="https://www.linkedin.com/in/aprot/" class="postings-link">Alexandre</a> and <a href="https://www.linkedin.com/in/steveanavi/" class="postings-link">Steve</a> in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the <a href="https://www.linkedin.com/pulse/top-companies-2023-les-25-entreprises-o%C3%B9-acc%C3%A9l%C3%A9rer-1c" class="postings-link">LinkedIn Top Companies</a> French ranking! Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. <a href="https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb" class="postings-link">Discover the steps we took to create a discrimination-free hiring process</a>. The mission of the Operations department is to offer the best service to our customers while ensuring fluid internal processes, permanent monitoring of activities, and an optimal level of security (especially on back-office and fraud topics). Join our Customer Care Onboarding team of 40+ people, where you will be specifically working in the Italian onboarding team. This team is led by Francesca, and you will be fully dedicated to ensuring customer satisfaction, continuously improving our processes and compliance, and providing the best service for our company creators. 👩‍💻🧑‍💻 As a Customer Care Agent 🇮🇹 at Qonto, you will: • Be a Qonto Ambassador! You will delight our Italian entrepreneurs by making sure their concerns and questions are answered via email and phone (only outgoing calls, not a call center);• Be the voice of our customers: The customer's voice is precious, and we need to use it to continuously improve our product and keep the "WOW" effect along with the relation;• Remediate and fix issues on past onboarded accounts thanks to new compliance procedures following the local Italian regulator;• Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros) and give feedback to Ops and Product teams, etc;• Take ownership. You will handle specific end-to-end projects and identify anomalies, optimize, and set up new ways of problem-solving by keeping your colleagues up to date on all of this.  🤔 What you can expect: • An interesting international environment with teammates from around the world• A supportive team that helps each other to be the best they can be• New ways of working and continuous improvement methods• Hands-on culture, taking on responsibilities and decision-making. 🤝 About your future manager: • Her background?Francesca is the Team Leader for Qonto’s Italian team within the Onboarding department. She joined Qonto in May 2021 after previously managing roles within other fast-scaling companies, such as the French tech Meero. • What she can bring to you? She has many previous experiences in team management and is enthusiastic about applying localization to customer service to develop the best user experience in market-specific contexts. Her team is all about cooperation, communication, and growth by giving room to everyone to be heard and bring their ideas to the table. 🏅 About You: • Experience: You have a first experience in Customer Care or Onboarding (KYC/KYB validation)• Customer-centric: You show empathy and adapt your speech according to your customer's needs, and you have a passion for ensuring customer satisfaction.• Organization skills: You are organized and able to prioritize tasks efficiently, allowing you to achieve your daily targets.• Communication skills: You have excellent oral and written skills both in Italian and English.• Problem-solving skills: You are a problem-solver who enjoys finding solutions to challenges.• Mastery: You are familiar with SaaS tools (Zendesk, Jira, Salesforce, Trello).• Languages: You are bilingual in Italian, and fluent in English. French is a plus. At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

🎁 Perks A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed. - Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;- Tailor-made remote work policy depending on the job you apply for and where you live;- Competitive salary package;- A meal voucher;- Public transportation reimbursement (part or global);- A great health insurance (depending on the country);- Employee well-being initiatives: access to <a href="https://www.moka.care/" class="postings-link">Moka Care</a> to take care of your mental health and great offers for sports and wellness activities;- A progressive disability and <a href="https://medium.com/qonto-way/work-perks-qontos-talent-philosophy-d25beb044e80">parenthood policy</a> (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;- Monthly team events. 💪 Our hiring process: - Interviews with your Talent Acquisition Manager and future managers- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like We will send you an interview guide so you can best prepare yourself.On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞 To learn more about us:<a href="https://medium.com/qonto-way" class="postings-link">Qonto's Blog</a> | <a href="https://forbes.it/2023/03/23/lunicorno-francese-qonto-punta-a-diventare-all-in-one-entro-il-2025/" class="postings-link">Forbes Italy</a> I <a href="https://www.repubblica.it/tecnologia/dossier/speciale-itw-2023/2023/09/21/news/cosi_ti_innovo_la_finanza-415245061/" class="postings-link">La Repubblica</a> |<a href="https://www.ilsole24ore.com/art/la-fintech-francese-qonto-lancia-italia-finanziamenti-pmi-AFR2LIpB?refresh_ce=1" class="postings-link"> Il Sole 24 Ore</a> To know how your personal data will be processed during your application process or to request its deletion, please <a href="https://qonto.com/en/legal-documents/privacy-notice" class="postings-link">click here</a>.

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Join our Corporate team at Qonto, where we're dedicated to fostering the ideal conditions for our company's growth and operational excellence.

🤝 The Corporate department partners and works hand-in-hand with other teams to create the best conditions for Qonto's growth. They establish internal processes and define the way in which the company functions.

👥 In the Corporate team, you'll work with highly committed and service-oriented people who represent the core functions that drive Qonto's growth and success.

🌟 Our team of 200+ talents includes HR, Risk & Compliance, Legal, Finance, and Strategy experts.

Corporate

Join the Growth team and help us position Qonto as the top-of-mind business banking & finance platform for SMEs, startups & freelancers. Be at the forefront of moving Qonto upmarket to become a well-known, trusted product with ambitious growth targets!

🚀 The Growth team increases MRR (Monthly Recurring Revenue) through data, experimentation, and close collaboration with the Product and Tech team.

💼 In the Growth, Sales, Marketing & Communication team, you'll work with talented people who know how to boost revenue in a hyper-competitive business environment.

👩‍💼 Our team of 250+ talents includes specialists who work in harmony with both our regional teams in sales and marketing and our central teams such as SEO, CRM, growth engineering, content, brand, and PR and communications.

Growth

Are you passionate about making a difference? We're seeking enthusiastic and dedicated individuals to join our Operations & Customer Success team. This is a unique opportunity to contribute to our mission of delivering exceptional service to our valued customers. Join us in transforming the banking experience and making it more effortless and user-friendly - Join Qonto!

🌟 As a part of our Operations & Customer Success team, you play a critical role in providing unparalleled service to our customers. Your role extends beyond customer interaction, encompassing the fluidity of internal processes and maintaining utmost security, especially in back-office operations and fraud prevention.

🌍 Joining our team means becoming a key player in a diverse, multinational team committed to elevating customer experience to new heights. We strive to make Qonto the best choice for our customers, and your role is instrumental in this journey.

👨‍👩‍👧‍👦 We are a family of 320+ talents with expertise that spans across every facet of the customer journey, from onboarding to hearing the voice of the customer. We operate from our vibrant hubs in Barcelona, Belgrade, and Paris, and we're excited for you to bring your unique abilities to our team.

Operations

Our Product & Design team is dedicated to crafting special digital experiences and pushing the boundaries of what's possible.

🚀 Our Product People focus on creating the best features possible. Features that add true value through top-class engineering, design, and operational expertise.

🎨 In the Product & Design team, you'll be guided and up-skilled by specialists with a solid track record of building successful, large-scale business and consumer products.

👥 Our team of 150+ talents includes Product Managers, Product Designers, Brand Designers, UX Writers, and Product Marketing Managers.

Product

We are first engineers and then developers. At Qonto, you will contribute to the decision-making process for new projects or features, working closely with the Tech and Product team. You will be given time to craft your best implementation, with the support of highly skilled colleagues from whom you can learn every day.

💡 The Tech & Data team crafts smooth and efficient user experiences, highly scalable APIs, and robust banking services. The end goal? To build the best product, strengthen our data platform, and ultimately develop the finance solution that will energize Europe's SMEs and freelancers.

👩‍💻 About our team: Our Tech and Data department proudly counts more than 400 international members, including Backend and Frontend engineers, Mobile engineers, SREs, Data, IT, and Security experts. Our engineers actively participate in discussions regarding the product's direction, manage our ever-growing user base needs, and deliver high-quality products in a fast-paced environment with strong ownership.

⚙️ About our technical stack: our primary languages are Python, Golang and Ruby for Backend, EmberJS (soon React!) for Frontend, and Kotlin and Swift for our mobile apps. Our platform runs on a Kubernetes cluster hosted on AWS, with PostgreSQL as our database of choice. We're also using Kafka for our event-driven architecture and ELK for logging and auditing, among many other tools, services, and applications. Additionally, our data team harnesses a state-of-the-art modern data stack, seamlessly integrating Airflow, Snowflake, DBT, Tableau, Scikit-learn, and XgBoost.

Customer Care Agent 🇮🇹 (6 months contract)

Qonto

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