<h3 class="ql-align-center">Swan: an ambitious team, an industry-changing product ☀️</h3>Swan, a European fintech company, is the easiest way to embed banking features into your product. This can be called “Banking-as-a-Service” or “Embedded banking”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use. Swan already has 100+ customers across 10+ European countries, large enterprises and startups alike. They include Carrefour, Factorial, Alma, Pennylane, and Agicap. We’re on track to take things much, much further by expanding into Europe — localizing our product and internationalizing our team and partner portfolio. Swan has received 58M€ funding from VCs like Lakestar, Accel, and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe. We have a hybrid remote-work policy, with 170+ Swanees across offices in Paris, Bordeaux, Berlin, Barcelona, and Amsterdam! Wherever you’re coming from, come as you are! We’re open to all kinds of people from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way!

Swan

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<h3>About</h3>Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).Our missionBanking belongs in business softwareMany software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it. To learn more about us: <a target="_blank" href="https://www.swan.io/about#about">About Swan</a> ; <a target="_blank" href="https://www.swan.io/about#our-story">Our story</a>.<h3>Job description</h3>In this role, you will provide first-level IT support across a modern, fully Mac-based environment. You will join a team focused on delivering seamless tech experiences for employees and scaling infrastructure with automation and precision. The IT team is composed of collaborative, detail-oriented individuals who thrive on problem-solving and user enablement.✨ Your missionOur IT team operates as a lean, agile unit embedded within the People and office ecosystem. We follow a “zero-ticket” mindset, aiming to automate and preempt common issues through smart tooling and documentation. Your primary mission is to support our employees by ensuring they have secure, reliable, and easy-to-use tools from day one, while learning and growing into core IT operations and automation initiatives.✨ Main tasks <ul><li>Assist and troubleshoot day-to-day technical issues, particularly on macOS and SaaS platforms.</li><li>Prepare and manage new hire onboarding: devices, accounts, software provisioning.</li><li>Maintain IT asset inventory and help track equipment returns and assignments.</li><li>Document IT procedures, common fixes, and setup processes in an internal knowledge base.</li><li>Collaborate with the IT team on ongoing improvements and automation (scripts, workflows).</li><li>Ensure basic security hygiene is followed on devices (e.g., patches, encryption, updates).</li></ul><ul></ul>✨ Your team By joining Swan as an IT Technician apprentice, you will become part of our IT team led by Gabriel (IT Manager), working alongside Gérald (IT Specialist) and Rubens (IT System Administrator). You'll collaborate closely with the Security team on automation and access management projects, while also working with HR for onboarding, Finance for asset tracking, and employees across all departments. Expect a fast-paced but supportive environment where learning is encouraged and autonomy is valued. <h3></h3><h3>Preferred experience</h3>✨ You’re a great match if:<ul><li>You are looking for a 1 or 2 years apprenticeship.</li><li>You have a strong curiosity for how IT systems work and a genuine desire to help people solve tech problems.</li><li>You feel comfortable in a macOS environment and have a basic understanding of IT concepts like networks, device management, or account provisioning.</li><li>You are methodical, organised, and not afraid to dig into technical documentation or try things out.</li><li>You communicate clearly (English is a must, oral &amp; written, French is a strong plus), are dependable, and thrive in fast-paced environments where learning never stops.</li><li>Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.</li></ul>It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.<h3> </h3><h3>About Swan</h3>✨&nbsp;&nbsp;Perks of being a Swanee: <ul><li>Meal Vouchers: We provide a meal voucher card to cover your meals on work days. 🥗</li><li>Transport:&nbsp;Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. 🚇</li><li>Holidays: 25 days of paid leave. 🏝️</li><li>Sports: Thanks to our partnership with <a href="https://classpass.fr/">Classpass</a> and <a href="https://gymlib.com/fr">Gymlib</a>, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online. 🏋</li><li>Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝</li><li>This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.</li></ul><ul></ul>✨ Our values:Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture. Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet. You can find out more about our <a href="https://www.welcometothejungle.com/en/companies/swan/culture-1">culture</a>.<h3>Recruitment process</h3><ul><li>A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions</li><li>A hiring manager interview "Let's meet" with Gabriel&nbsp;(30 min)</li><li>A hiring manager interview "Let's talk" with Gabriel (1 hour)</li><li>A peer interview with Gérald and Rubens (30 min)</li></ul>

office

remote

This team is part of the Go-To-Market department. 

These folks keep the gears running behind the company so that Swan can continue to grow and scale. They are responsible for building momentum around our team, our product, and embedded banking in general! They wrap Swan up and deliver it in style.

Swan is lucky to be a major player in the new age of banking, revolutionizing technology even in non-bank-related spaces! With that in mind, we’re interested in driving growth to achieve large-scale impact.

Commercial

We depend on our compliance department to handle all the tricky things like fraud, risk, Internal control, etc.

These folks keep our banking features safe and secure, and always have to think about the best way to combine multiple areas: business, legal, regulatory, customer support, and more.

Swan is both a technology company and a financial services company, and our Compliance team makes these pieces fit together

Compliance & Legal

The Engineering team is by far the largest at Swan.

This team includes Software developers, who build payments and end-customer applications, as well as Infrastructure, DevOps, and Security. Clear communication is a priority in this team, so we make a point to find teammates who can express themselves clearly.

It’s important you’re rigorous, too, because when you’re building banking infrastructure you can’t afford to “almost” achieve things.

But you’ll never be alone in that task. Co-building is at the heart of the way we work, and we've got plenty of automated checks in place to help you along!

Engineering

The G&A department includes the Finance, People, and Data teams.

Our corporate folks keep the gears running behind the company so that Swan can continue to grow and scale. They are responsible for building momentum around our team, our product, and embedded banking in general! They wrap Swan up and deliver it in style.

Swan is lucky to be a major player in the new age of banking, revolutionizing technology even in non-bank-related spaces! With that in mind, we’re interested in driving growth to achieve large-scale impact.

Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience.

This team includes our Technical account managers, end-user support, as well as our payments teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

Operations

From ideation, through development, to launch, this team exists to build up an exceptional product! It is collaborative and cross-functional; for example, the Product and Tam teams often work together.

The product team is involved from the moment someone has the idea for a new feature, up until it goes live. The team builds up a description of what needs to be done, and co-creates functionalities with the tech team, who then implement those functionalities and deploy them into production.

This team includes managers, designers, QA, UI design, and banking experts.

IT Technician Apprentice

Swan

General Information

General Information