<h3 class="ql-align-center">Swan: an ambitious team, an industry-changing product ☀️</h3>Swan, a European fintech company, is the easiest way to embed banking features into your product. This can be called “Banking-as-a-Service” or “Embedded banking”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use. Swan already has 100+ customers across 10+ European countries, large enterprises and startups alike. They include Carrefour, Factorial, Alma, Pennylane, and Agicap. We’re on track to take things much, much further by expanding into Europe — localizing our product and internationalizing our team and partner portfolio. Swan has received 58M€ funding from VCs like Lakestar, Accel, and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe. We have a hybrid remote-work policy, with 170+ Swanees across offices in Paris, Bordeaux, Berlin, Barcelona, and Amsterdam! Wherever you’re coming from, come as you are! We’re open to all kinds of people from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way!

Swan

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<h3>About</h3>Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).Our missionBanking belongs in business softwareMany software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.To learn more about us: <a target="_blank" href="https://www.swan.io/about#about">About Swan</a> ; <a target="_blank" href="https://www.swan.io/about#our-story">Our story</a>.&nbsp;<h4>Job description </h4>&nbsp;Swan is looking for an experienced and proactive Senior Incident Manager to lead our incident management processes and ensure the smooth operations.The ideal candidate will have a strong background in fintech/tech operations, incident management, and problem-solving, with excellent communication and leadership skills. This role will report into the Head of Support.✨ Your missionYour primary mission is to industrialize out the incident management process by defining roles and responsibilities, managing incidents from identification to resolution, pro-actively communicate to our partners and end customers to ensure complete visibility of issues and resolutions and to give them confidence in our internal processes.✨ Main Tasks<ul><li>Develop, implement, and continuously improve incident management processes and procedures tailored to our platform</li><li>Lead and coordinate incident response efforts, ensuring timely and effective resolution for our partners, their end-customers, and our internal stakeholders</li><li>Triage incoming incidents, identify and size problems, and work with other teams to understand the source of the incident</li><li>Own the fix for Level 1 incidents and manage the escalation process for Level 2 incidents, including coordinating with security and compliance teams</li><li>Manage all internal and external communication; facilitate communication between technical teams, management, stakeholders, and clients during incidents</li><li>Conduct thorough post-incident reviews, write and publish post-mortems, and coordinate the implementation of lessons learned to enhance our platform's resilience</li><li>Collaborate with cross-functional teams to develop and maintain incident response plans specific to our fintech services</li></ul>✨ Curious about your future team?This role operates within the Operations organization, reporting to the Head of Support. You will work heavily with internal stakeholders to resolve incidents and proactively prevent incidents through process improvements. <h3>Preferred experience</h3>&nbsp;✨ You’re a great match if:<ul><li>Experience in tech operations, preferably within a tech or FinTech company. Familiar with technical solutions and incident management processes, and comfortable navigating common technical issues and their resolutions.</li><li>You have a technical background but are primarily motivated by managing processes and solving complex problems.</li><li>You possess excellent communication and relationship management skills.</li><li>You thrive on identifying and eliminating recurring problems.</li><li>You are fluent in English.</li><li>Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.</li></ul><ul></ul>It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌&nbsp; Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area. <h3>About Swan</h3>✨&nbsp;Perks of being a Swanee: <ul><li>Holidays : 25 days + RTT 🏝️</li><li>Meal Vouchers: We provide a Swile card to cover your meals on work days. 🥗</li><li>Transport:&nbsp;Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. 🚇</li><li>Health insurance (mutuelle): <a href="https://alan.com/">Alan</a>. This is Swan's health and welfare insurance. 🚑</li><li>Sports: Thanks to our partnership with <a href="https://classpass.fr/">Classpass</a> and <a href="https://gymlib.com/fr">Gymlib</a>, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. 🏋</li><li>Hybrid remote policy: We offer the possibility of working from home for 2 days per week. 🏡</li><li>Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝</li><li>This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.</li></ul><ul></ul>✨ Our values:Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture. Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.Be Human:&nbsp;We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet. You can find out more about our <a href="https://www.welcometothejungle.com/en/companies/swan/culture-1">culture</a>.&nbsp;<h3>Recruitment process</h3>&nbsp;<ul><li>A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions</li><li>An interview with Abbey,&nbsp;our Head of Support</li><li>A live business case and interview with our Product Integration Team Manager</li><li>Last interview with our Chief Product Officer</li></ul>

office

remote

This team is part of the Go-To-Market department. 

These folks keep the gears running behind the company so that Swan can continue to grow and scale. They are responsible for building momentum around our team, our product, and embedded banking in general! They wrap Swan up and deliver it in style.

Swan is lucky to be a major player in the new age of banking, revolutionizing technology even in non-bank-related spaces! With that in mind, we’re interested in driving growth to achieve large-scale impact.

Commercial

We depend on our compliance department to handle all the tricky things like fraud, risk, Internal control, etc.

These folks keep our banking features safe and secure, and always have to think about the best way to combine multiple areas: business, legal, regulatory, customer support, and more.

Swan is both a technology company and a financial services company, and our Compliance team makes these pieces fit together

Compliance & Legal

The Engineering team is by far the largest at Swan.

This team includes Software developers, who build payments and end-customer applications, as well as Infrastructure, DevOps, and Security. Clear communication is a priority in this team, so we make a point to find teammates who can express themselves clearly.

It’s important you’re rigorous, too, because when you’re building banking infrastructure you can’t afford to “almost” achieve things.

But you’ll never be alone in that task. Co-building is at the heart of the way we work, and we've got plenty of automated checks in place to help you along!

Engineering

The G&A department includes the Finance, People, and Data teams.

Our corporate folks keep the gears running behind the company so that Swan can continue to grow and scale. They are responsible for building momentum around our team, our product, and embedded banking in general! They wrap Swan up and deliver it in style.

Swan is lucky to be a major player in the new age of banking, revolutionizing technology even in non-bank-related spaces! With that in mind, we’re interested in driving growth to achieve large-scale impact.

Operations are a key pillar to Swan’s success. Their mission is to provide a flawless end-end customer experience.

This team includes our Technical account managers, end-user support, as well as our payments teams. These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!

Operations

From ideation, through development, to launch, this team exists to build up an exceptional product! It is collaborative and cross-functional; for example, the Product and Tam teams often work together.

The product team is involved from the moment someone has the idea for a new feature, up until it goes live. The team builds up a description of what needs to be done, and co-creates functionalities with the tech team, who then implement those functionalities and deploy them into production.

This team includes managers, designers, QA, UI design, and banking experts.

Senior Incident Manager

Swan

General Information

General Information