Senior Growth Manager

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.<h4>About the Team</h4>The Strategic Finance team is responsible for enterprise level planning, budgeting, forecasting, analysis and capital allocation. This is a highly strategic & visible team that partners closely with our C-Suite and cross-functional business leaders to develop key Strategic Finance Team possess excellent analytical, critical reasoning, interpersonal, communication, influencing and leadership skills and are passionate about both problem solving as well as building high quality repeatable processes that scale with our rapid growth. Our role extends beyond analyzing and reporting; we take pride in helping to design and implement solutions to the different challenges that can arise in our high growth environment.<h4>About the Role</h4>We are seeking a dynamic and results-driven Head of Corporate Strategic Finance to join our leadership team at Gorgias. This role is crucial in guiding our financial strategy and enhancing our financial planning and analysis (FP&A) capabilities. The ideal candidate will have extensive experience in a high-growth tech startup environment, demonstrating a proven ability to lead FP&A functions and drive strategic financial initiatives. This position reports directly to the CFO and will work closely with executive leadership to inform decision-making and strategic planning.<ul><li>Executive Reporting and Analysis: Develop comprehensive documentation and narratives for executive-level and Board of Directors financial presentations, standard monthly and quarterly close reports, and detailed annual budgeting documents, ensuring clarity and strategic insights for key stakeholders.</li><li>Leadership in Financial Planning: Spearhead the annual budget, quarterly forecasts, and long-range strategic planning processes, ensuring alignment with Gorgias’ overall business objectives.</li><li>Executive Business Partnering: This role will be the lead partner to all of our G&A and R&D executive teams, helping to partner with them to drive better business decisions and visibility on financial outcomes.</li><li>Collaboration with Cross-Functional Teams: Partner closely with the Accounting, Data & Analytics, and Legal teams to enhance the quality and effectiveness of management reporting, operational performance tracking, and financial metrics analysis.</li><li>Tool Optimization and Reporting Enhancements: Drive continuous improvement in FP&A reporting and planning tools, ensuring they meet the evolving needs of the organization and enhance decision-making capabilities.</li><li>Forecasting and Model Maintenance: Oversee the development and maintenance of overall P&L financial forecast models, budget models, and databases. Ensure rigorous analysis and accuracy in financial projections on a project-by-project basis.</li><li>Comprehensive Financial Reporting: Generate detailed monthly, quarterly, and annual reports on financial performance, including budget variance analysis, scenario analysis, stress testing, and KPI results. Effectively communicate findings to executive leadership, board members, and other key stakeholders.</li><li>Strategic Project Support: Collaborate with the CFO, other C-suite executives, and the Corporate Development team on high-impact projects, including large-scale capital markets initiatives and fundraising strategies. Provide financial insights and analysis to support critical business decisions.</li><li>Mentorship and Leadership : Help grow and develop a dedicated team of Strategic Finance professionals</li></ul><h4>Who You Are</h4><ul><li>8+ years of progressive experience in Finance, Investment Banking or PE with prior experience in a corporate FP&A function. High growth SaaS experience preferred</li><li>Demonstrated success in building and leading high performance finance teams</li><li>Strong executive presence and interpersonal skills with proficiency in distilling complex business information into consumable and actionable takeaways</li><li>Expert in financial modeling with strong working knowledge of GAAP. Extensive experience architecting integrated models from scratch, in Excel or in other planning applications</li><li>Systems thinker. Experience in designing and implementing new systems and tools</li><li>Demonstrated project management skills with experience improving and streamlining processes, and developing solutions to operational inefficiencies</li><li>Intellectually curious with problem solving orientation. Strong analytical capabilities and business acumen with ability to apply rigorous logic and sound methods to solve multi-faceted problems. Not satisfied with easy or convenient answers</li><li>Willingness to play “up and down the stack” diving into the details as well as managing exec level communications</li></ul><h4>Perks and Benefits</h4><ul><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ Monthly lunch stipend of $300</li><li>🏥 Health insurance with up to 100% of premiums paid for employees - Anthem & Kaiser (CA only) <a target="_blank" rel="noopener noreferrer nofollow" href="https://app.rippling.com/benefits/preview/knvgv2llqmm5wo2o">explore our plans</a></li><li>👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.</li><li>💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2000 of learning material and wellness support per year! This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! </li></ul><h4>More cool things to know about Gorgias... 😁</h4><ul><li>Raised our Series C-2 for $29M in May 2024: <a target="_blank" rel="noopener noreferrer nofollow" class="PlaygroundEditorTheme__link PlaygroundEditorTheme__ltr" href="https://finance.yahoo.com/news/gorgias-raises-29m-funding-lead-120000497.html">Article Here</a> ⬅️ </li><li>We went from 0 to 15,000+ merchants using our platform since 2016</li><li>We have a <a target="_blank" rel="noopener noreferrer nofollow" class="PlaygroundEditorTheme__link PlaygroundEditorTheme__ltr" href="https://www.glassdoor.com/Overview/Working-at-Gorgias-CA-EI_IE2320711.11,21.htm">4.3 rating on Glassdoor</a> & <a target="_blank" rel="noopener noreferrer nofollow" class="PlaygroundEditorTheme__link PlaygroundEditorTheme__ltr" href="https://www.comparably.com/companies/gorgias">4.7 Comparably culture score</a></li><li>What our customers are saying: <a target="_blank" rel="noopener noreferrer nofollow" href="https://apps.shopify.com/helpdesk#reviews">apps.shopify.com/helpdesk#reviews</a></li><li>Other positions: <a target="_blank" rel="noopener noreferrer nofollow" href="http://gorgias.com/about-us/jobs">gorgias.com/about-us/jobs</a></li><li>Discover the <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=4sLFpe-xbhk">Gorgias Platform</a></li><li>Learn about our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/blog/international-saas-salary-calculator">Compensation Policy</a></li></ul><h4>Diversity, Equity, and Inclusion at Gorgias </h4>At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer" class="c-link" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Engineering Team

💰 The Finance & Strategy team at Gorgias is a dedicated group of nine professionals with expertise in various domains, including accounting, finance, legal, and strategy. 
Our mission is to firstly, safeguard and enhance the financial well-being and stability of Gorgias, and secondly, to facilitate the strategic planning and development of our future endeavors. 
Within the team, we have a well-balanced composition, comprising five accountants, two finance experts, one strategist, and one legal expert, working collaboratively to support Gorgias' financial health and guide our path forward.

Finance & Strategy

📊 Growth Ops team's mission is to maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Growth Ops Team

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Director of Strategic Finance

Gorgias

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