Come work with me at Qonto! If you think you are the right fit for one of our open positions, please reach out directly through the link so I can refer you.

James Saulsky

Expert Product Marketing Manager

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. Our journey:&nbsp;Founded by <a href="https://www.linkedin.com/in/aprot/" rel="noopener noreferrer" target="_blank" style="color: inherit;">Alexandre</a>&nbsp;and&nbsp;<a href="https://www.linkedin.com/in/steveanavi/" rel="noopener noreferrer" target="_blank" style="color: inherit;">Steve</a> in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. We also made it to the <a href="https://www.linkedin.com/pulse/top-companies-2023-les-25-entreprises-o%C3%B9-acc%C3%A9l%C3%A9rer-1c" rel="noopener noreferrer" target="_blank" style="color: inherit;">LinkedIn Top Companies</a> French ranking! Our values:Customer focus | Prioritize customers in everything you doOwnership | Own your part, get things doneTeamwork | Make (team)work easyMastery | Continuously raise the barIntegrity | Always do what’s right, and respect people You can find out more about the&nbsp;Qonto Way&nbsp;<a href="https://medium.com/qonto-way/our-manifesto-aa81b56a94c4" rel="noopener noreferrer" target="_blank" style="color: rgb(150, 151, 153);">here</a>. Our beliefs:&nbsp;At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.<a href="https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb" rel="noopener noreferrer" target="_blank">Discover the steps we took to create a discrimination-free hiring process</a>.

Qonto

If your referral is hired by Qonto, 500€ will be donated in your name to the NGO of your choice!

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[Our mission and customers]  Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be <a href="https://www.trustpilot.com/review/qonto.com" style="font-size:16px">rated 4.8 on Trustpilot</a><a href="https://www.trustpilot.com/review/qonto.com">,</a> based on 53,000+ reviews. <a href="https://qonto.com/en/careers/culture" style="font-size:16px">Our culture</a> puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower. [Our journey]  Founded in 2017 by <a href="https://www.linkedin.com/in/aprot/">Alexandre</a> and <a href="https://www.linkedin.com/in/steveanavi/">Steve</a>, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management. [Our beliefs]  We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.  <a href="https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb">We've built a discrimination-free hiring process</a> because we believe the best teams are built on merit. [AI at Qonto]  We see AI as a catalyst for our success.We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI.We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.  Already pushing AI limits? You'll fit right in. ⭐ Mission:Join us as a Marketing Manager Customer Engagement, to build and coordinate the complete French customer experience from day 1, driving activation, engagement, upsell, and word-of-mouth growth. You'll be the first hire dedicated to our 600,000 satisfied French customers, transforming how we leverage our existing customer base to increase revenue and create a snowball effect of referrals. ⚡ Impact:As the Marketing Manager Customer Engagement, you will work closely with Delphine, our Head of Marketing, and coordinate across Product, CRM, and Customer Experience teams to create personalized marketing experiences that turn satisfied customers into loyal advocates and revenue drivers. 👩‍💻🧑‍💻 As a Marketing Manager Customer Engagement at Qonto, you will• Build tailored customer experiences by industry to improve product adoption and drive upsell opportunities within our customer base while activating different levers: • Design and execute personalized experience across email, push notifications, and in-app banners to increase average revenue per customer through targeted upsell and cross-sell initiatives• Use the community and events strategy to engage existing customers and differentiate Qonto from competitors in the French market• Enhance and manage our referral program to reward customer loyalty more effectively and amplify word-of-mouth acquisition from our satisfied customer base• Coordinate with multiple product streams, CRM teams, and customer experience teams (events, communities) to prioritize marketing initiatives and ensure seamless customer touchpoints across all channels 🤔 What you can expect:• Market Context: You'll be building a completely new function focused on our French solopreneur customers, with the opportunity to create strategies from scratch and directly impact revenue growth through existing customer engagement• Team Collaboration: Work closely with Product, CRM, Customer Experience, Events, and Content teams in a highly cross-functional environment where your initiatives will touch multiple product streams and customer touchpoints• Methodologies: We value structured approaches to customer engagement, using data-driven personalization and industry-specific segmentation to create meaningful customer experiences that drive both satisfaction and revenue• Impact Measurement: Focus on measurable outcomes, including average revenue per customer (ARPA), referral conversion rates, feature adoption by industry segment, and customer engagement metrics 🤝 About your future manager/ Head ofDelphine values autonomy and drive in her team members, encouraging hands-on approaches, including writing campaigns and managing projects independently. She supports professional growth by fostering creativity and maintaining close client contact to inform strategy. With her background in marketing and customer engagement, Delphine brings strategic vision while giving you the freedom to build and execute your own initiatives in this new role. 🏅About You• Previous experience : You ideally have experience in customer-facing roles/sales, or as Chief of staff or as Program Manager, with a strong ability to proactively engage with clients and gather insights through direct communication• Well-rounded Product/ creativity profile: You can simplify a product complexity, craft strong narratives, and engage customers in emails with your writing, and in videos with your creativity.• Marketing / CRM Experience: You excel at designing and executing multi-channel customer lifecycle campaigns, with hands-on experience in email marketing, push notifications, and in-app messaging automation to drive revenue growth from existing customers• Cross-functional Project Management: You have successfully coordinated complex projects across multiple teams (Product, CRM, Customer Experience) and can prioritize competing initiatives while maintaining strong stakeholder relationships• Referral/Loyalty Program Management: Cherry on the cake: you have built or optimized referral programs, understanding the mechanics of incentive design, fraud prevention, and measuring referral loop effectiveness

[Our hiring process] - Interviews with your Talent Acquisition Manager and future managers (1 hour each)- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like On average, our process lasts 20 working days - more information <a href="https://qonto.com/en/careers/candidate-journey">here</a> on our candidate journey. To know how your personal data will be processed during your application process or to request its deletion, please <a href="https://qonto.com/en/legal-documents/privacy-notice" class="postings-link">click here</a>.

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Join our Corporate team at Qonto, where we're dedicated to fostering the ideal conditions for our company's growth and operational excellence.

🤝 The Corporate department partners and works hand-in-hand with other teams to create the best conditions for Qonto's growth. They establish internal processes and define the way in which the company functions.

👥 In the Corporate team, you'll work with highly committed and service-oriented people who represent the core functions that drive Qonto's growth and success.

🌟 Our team of 200+ talents includes HR, Risk & Compliance, Legal, Finance, and Strategy experts.

Corporate

Join the Growth team and help us position Qonto as the top-of-mind business banking & finance platform for SMEs, startups & freelancers. Be at the forefront of moving Qonto upmarket to become a well-known, trusted product with ambitious growth targets!

🚀 The Growth team increases MRR (Monthly Recurring Revenue) through data, experimentation, and close collaboration with the Product and Tech team.

💼 In the Growth, Sales, Marketing & Communication team, you'll work with talented people who know how to boost revenue in a hyper-competitive business environment.

👩‍💼 Our team of 250+ talents includes specialists who work in harmony with both our regional teams in sales and marketing and our central teams such as SEO, CRM, growth engineering, content, brand, and PR and communications.

Growth

Are you passionate about making a difference? We're seeking enthusiastic and dedicated individuals to join our Operations & Customer Success team. This is a unique opportunity to contribute to our mission of delivering exceptional service to our valued customers. Join us in transforming the banking experience and making it more effortless and user-friendly - Join Qonto!

🌟 As a part of our Operations & Customer Success team, you play a critical role in providing unparalleled service to our customers. Your role extends beyond customer interaction, encompassing the fluidity of internal processes and maintaining utmost security, especially in back-office operations and fraud prevention.

🌍 Joining our team means becoming a key player in a diverse, multinational team committed to elevating customer experience to new heights. We strive to make Qonto the best choice for our customers, and your role is instrumental in this journey.

👨‍👩‍👧‍👦 We are a family of 320+ talents with expertise that spans across every facet of the customer journey, from onboarding to hearing the voice of the customer. We operate from our vibrant hubs in Barcelona, Belgrade, and Paris, and we're excited for you to bring your unique abilities to our team.

Operations

Our Product & Design team is dedicated to crafting special digital experiences and pushing the boundaries of what's possible.

🚀 Our Product People focus on creating the best features possible. Features that add true value through top-class engineering, design, and operational expertise.

🎨 In the Product & Design team, you'll be guided and up-skilled by specialists with a solid track record of building successful, large-scale business and consumer products.

👥 Our team of 150+ talents includes Product Managers, Product Designers, Brand Designers, UX Writers, and Product Marketing Managers.

Product

We are first engineers and then developers. At Qonto, you will contribute to the decision-making process for new projects or features, working closely with the Tech and Product team. You will be given time to craft your best implementation, with the support of highly skilled colleagues from whom you can learn every day.

💡 The Tech & Data team crafts smooth and efficient user experiences, highly scalable APIs, and robust banking services. The end goal? To build the best product, strengthen our data platform, and ultimately develop the finance solution that will energize Europe's SMEs and freelancers.

👩‍💻 About our team: Our Tech and Data department proudly counts more than 400 international members, including Backend and Frontend engineers, Mobile engineers, SREs, Data, IT, and Security experts. Our engineers actively participate in discussions regarding the product's direction, manage our ever-growing user base needs, and deliver high-quality products in a fast-paced environment with strong ownership.

⚙️ About our technical stack: our primary languages are Python, Golang and Ruby for Backend, EmberJS (soon React!) for Frontend, and Kotlin and Swift for our mobile apps. Our platform runs on a Kubernetes cluster hosted on AWS, with PostgreSQL as our database of choice. We're also using Kafka for our event-driven architecture and ELK for logging and auditing, among many other tools, services, and applications. Additionally, our data team harnesses a state-of-the-art modern data stack, seamlessly integrating Airflow, Snowflake, DBT, Tableau, Scikit-learn, and XgBoost.

Marketing Manager Customer Engagement

Qonto

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