Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.About the TeamAt Gorgias, our People Operations team is dedicated to delivering an exceptional employee experience through seamless processes and global compliance. As the Manager of People Operations, you will lead a team of four professionals and oversee key operational areas, including HR systems, compliance, payroll, and immigration. Reporting to <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/adeline-bodemer/">the VP of People</a>, you will collaborate closely with stakeholders across the People, Finance & Accounting, and Legal teams to ensure efficient and compliant people operations across multiple countries such as the US, Canada, France or Serbia.We are seeking a proactive leader who thrives in a dynamic environment, is solution-oriented, and continuously drives process improvements. This role offers an exciting opportunity to shape and optimize our global people operations strategy as we continue to scale rapidly.<h4>What You'll Do</h4>In this role, you will:<ul><li>Team Leadership:<ul><li>Manage and develop a team of four, including two People Operations Specialists and two Payroll Specialists (one Payroll Specialist to be hired).</li><li>Provide mentorship and guidance, fostering a high-performing and collaborative team environment.</li></ul></li><li>People Operations Management:<ul><li>Oversee and enhance core people operations processes, ensuring efficiency, compliance, and scalability.</li><li>Partner with key stakeholders to align operations with business needs and strategic objectives.</li><li>Implement new tools and automation to streamline workflows and improve employee experience. Specifically, manage our People ticketing platform and make sure we deliver great support to all our employees.</li></ul></li><li>Compliance and Immigration:<ul><li>Manage global compliance efforts, ensuring adherence to labor laws, tax regulations, and company policies.</li><li>Serve as the primary point of contact for immigration matters, collaborating with legal firms to support work visa applications and immigration processes in various countries.</li><li>Stay up-to-date with changing regulations and provide strategic recommendations for compliance initiatives.</li></ul></li><li>Payroll Oversight:<ul><li>Supervise payroll operations across multiple countries in collaboration with external vendors. (Rippling and Deel)</li><li>Ensure accurate processing of payroll, including compliance with local regulations, audits, and reconciliations.</li></ul></li><li>Stakeholder Collaboration:<ul><li>Work closely with the Finance & Accounting team to ensure smooth payroll processing and financial reporting.</li><li>Partner with the Talent Acquisition team to support employee onboarding.</li><li>Partner with HR Business Partners to support employee offboarding.</li></ul></li><li>Process Optimization:<ul><li>Identify opportunities for automation and efficiency improvements across all people operations functions.</li><li>Lead initiatives to standardize processes across multiple regions while considering local nuances.</li></ul></li></ul><h4>Who You Are</h4>Key Requirements:<ul><li>Proven experience in a People Operations leadership role within a global organization.</li><li>Experience managing immigration processes and working with legal firms on visa applications and compliance matters.</li><li>Great management skills and ability to build motivation and grow the team</li><li>Strong attention to detail and the ability to manage complex operations with a focus on accuracy and efficiency.</li><li>Excellent communication skills, with the ability to collaborate effectively across departments and cultures.</li><li>Familiarity with global employment regulations and best practices.</li></ul>Nice to Have<ul><li>Successful track record at a very fast growing company where there is lots of ambiguity and maybe a little chaos. Experience in a SaaS or tech startup environment.</li><li>Appetite to learn new things and challenge the state of things</li></ul><h4>More cool things to know about Gorgias... 😁</h4><ul><li>Raised our <a target="_blank" rel="noopener noreferrer nofollow" href="https://finance.yahoo.com/news/gorgias-raises-29m-funding-lead-120000497.html">Series C-2 for $29M </a>in May 2024</li><li>We have a <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.glassdoor.com/Overview/Working-at-Gorgias-CA-EI_IE2320711.11,21.htm">4.3 rating on Glassdoor</a> & <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.comparably.com/companies/gorgias">4.7 Comparably culture score</a></li><li>Hear <a target="_blank" rel="noopener noreferrer nofollow" href="https://apps.shopify.com/helpdesk#reviews">directly from customers</a> why they love Gorgias  </li><li>Meet the <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/about-us/meet-the-team">team</a> and explore other <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/about-us/jobs">jobs</a>!</li><li>Discover the <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=1vmZr3yD4yE">Gorgias Platform</a></li><li>Learn about our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/blog/international-saas-salary-calculator">Compensation Policy</a></li></ul><h4>Diversity, Equity, and Inclusion at Gorgias</h4>At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Manager, People Operations

Gorgias

General Information

General Information