Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h4>About the Team</h4>Our People team’s mission is to grow exceptional people in an exceptional environment. We are made up of three sub-teams: People Operations, People Experience & Success, and Talent Acquisition.We are a globally distributed People team with team members in Canada, US, France, Portugal, and Serbia.Reporting to the People Operations Manager, you will join a team of two People Operations Specialists and two Payroll Specialists. You will collaborate closely with stakeholders across the People, Legal, and Finance teams to ensure efficient and compliant people operations.<h4>About the Role</h4>As our Compliance Specialist, you will lead compliance and global mobility initiatives across multiple countries such as Canada, US, France, Australia, Serbia and Portugal. As Gorgias continues to scale rapidly, this is an exciting opportunity to evolve and optimize our compliance and mobility strategy.We’re looking for someone who is highly detail oriented and can effectively translate complex legal jargon into practical People policies and programs. Your expertise will help us identify potential compliance risks and implement proactive solutions.<h4>What You’ll Do</h4><ul><li>Compliance<ul><li>Ensure compliance with local and international employment laws, regulations, and policies as we scale.</li><li>Provide guidance to HRBPs and Talent Acquisition on compliance matters.</li><li>Partner with our internal Legal team and various external employment counsel to ensure compliance and identify potential risks.</li><li>Update and maintain compliance documentation, including employment letters, employee handbooks, and company policies.</li><li>Conduct regular audits and risk assessments to identify compliance gaps and implement corrective actions.</li><li>Stay up-to-date with changes in labor laws and regulations across multiple jurisdictions, ensuring timely policy updates.</li></ul></li><li>Immigration<ul><li>Review and manage global mobility processes, including visas and work permits, for employees relocating to another office hub.</li><li>Partner with external immigration lawyers and government agencies to ensure compliance with immigration policies and work authorization requirements.</li><li>Partner with People Ops Specialists and HRBPs to support relocating employees.</li><li>Advise employees on company mobility policies and processes.</li></ul></li></ul><h4>Who You Are</h4><ul><li>Proven experience in HR compliance, global mobility, or employment law within a scaling and globally distributed company.</li><li>Strong understanding of international employment laws and global mobility processes.</li><li>Experience managing multiple immigration cases at once.</li><li>Ability to navigate and advise on compliance regulations in new geographies.</li><li>Strong problem solving skills with a proactive approach to challenges.</li><li>Comfortable working in a fast-paced, evolving company where processes need to be refined or built.</li></ul><h4>Nice to Have</h4><ul><li>Experience electing and managing a Social and Economic Committee in France, also known as Comité Social et Économique (CSE).</li></ul>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Compliance Specialist

Gorgias

General Information

General Information