Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h4>About the Data Analytics Team</h4>At Gorgias, the Data Analytics team is a mission-critical partner to every department. We work cross-functionally with Product, Marketing, Sales, Success, Support, and Engineering teams. Our goal is to ensure accurate, timely, and actionable data flows across our organization, powering business decisions and operational excellence.We focus on:<ul><li>Maintaining a robust data platform and stack to ensure data quality and availability.</li><li>Designing advanced data models that produce scalable, well-governed insights.</li><li>Building and deploying data products that drive measurable impact, such as:<ul><li>Lead scoring & routing optimization</li><li>Churn prediction models</li><li>Automated enrichment pipelines</li></ul></li></ul>The team consists of two specialized sub-teams:🧠 Business IntelligenceThis team empowers internal teams with performance insights, reliable data marts, and self-serve analytics tools, including dashboards and ad-hoc analyses.🏗 Analytics EngineeringThis is where you come in. The Analytics Engineering team owns our data platform and analytics codebase, ensuring our datasets are trusted, performant, and easy to use. We’re building the foundation that enables our business to operate data-first at scale.<h4>What You’ll Do</h4>We’re looking for an Analytics Engineer who’s excited by the idea of building a world-class internal data platform that empowers every team at Gorgias to make smarter, faster decisions.You’ll collaborate closely with Data Analysts, Software Engineers, and business stakeholders to scale our analytics capabilities.Your responsibilities include:<ul><li>Design, build, and maintain robust data models using DBT that power strategic insights and reporting.</li><li>Own and improve our analytics engineering codebase, prioritizing data reliability, scalability, and performance.</li><li>Implement proactive data quality monitoring and alerting using tools like Metaplane and Datadog.</li><li>Collaborate with analysts to drive analytics best practices, enforce code quality standards, and conduct peer reviews.</li><li>Document your work thoroughly and promote a culture of knowledge sharing and self-serve analytics.</li></ul><h4>Who You Are</h4><ul><li>3+ years of experience as an Analytics Engineer or equivalent role in a fast-paced, data-driven environment.</li><li>Expert in SQL—you write elegant, performant queries and take pride in readable code.</li><li>2+ years experience with the modern data stack, including dbt, cloud warehouses (BigQuery preferred), and data pipeline tools (e.g., Airbyte, Fivetran, Segment).</li><li>Strong understanding of data modeling, warehouse architecture, and transformation best practices.</li><li>You demonstrate strong business acumen—you’re not just technical; you care deeply about solving business problems with data.</li><li>Excellent communicator who enjoys mentoring others and translating complex data concepts into business value.</li><li>Comfortable juggling multiple priorities and working with a wide variety of stakeholders from product to go-to-market teams.</li></ul><h4>Our Tech Stack</h4>You’ll be working with a modern, thoughtfully built stack:<ul><li>Data Warehouse: BigQuery</li><li>Data Transformation: dbt</li><li>BI Tools: Periscope, Omni</li><li>Data Activation: Hightouch, Segment</li><li>Monitoring & Lineage: Metaplane, Datadog, OpenMetadata</li><li>Orchestration & CI/CD: ArgoCD, GitHub Actions, Terraform</li><li>Project Management: Linear, Notion</li></ul><h4>Benefits & Perks</h4><ul><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Analytics Engineer

Gorgias

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