<p>DataDome protects businesses from cyberfraud and bots in real time, securing websites, mobile apps, ads, and APIs. Named a Leader in The Forrester Wave™ Bot Management 2024, DataDome is trusted by leading brands like Foot Locker, Tripadvisor, and SoundCloud. Its AI-powered Cyberfraud Protection Platform processes 5 trillion signals daily—without compromising performance. Backed by DataDome Advanced Threat Research, the platform stays ahead of emerging threats and autonomously stops over 350 billion attacks annually. With 50+ integrations, 30+ global PoPs, and 24/7 SOC coverage, DataDome has record-fast time to value. Recognized as a G2 Leader and one of G2’s Best Security Products of 2024, DataDome delivers protection that outperforms.&nbsp;</p>

DataDome

Email

Phone

LinkedIn

Portfolio

Comment

Comment recruiter

Resume

<h4>About the team:</h4>
<p>As the <strong>Customer & Community Advocacy Manager</strong>, you will own programs that elevate DataDome’s credibility and visibility among customers, champions, and industry communities. You’ll split your time between <strong>customer marketing</strong> (reviews, case studies, advocacy) and <strong>community marketing</strong> (champions program, Reddit/forums engagement, industry memberships). This role is highly cross-functional, partnering with Product Marketing, Content, Account Management, and SMEs, while maintaining ownership of execution and creation.</p>
<p>Our team is part of the <strong>Corporate Marketing department</strong>, which drives corporate messaging, branding, content, communications, and PR. We are storytellers and strategists working to advance DataDome’s mission: <strong>freeing the web from fraudulent traffic</strong>.</p>
<p>You will thrive here if you are resourceful, credible with senior cybersecurity and fraud leaders, and excited to scale community and advocacy programs globally.</p>
<h3><strong>You will be more specifically in charge of things like...</strong></h3>
<p>Developing a coherent and consistent Customer & Community Advocacy Program. Measure and report on its performance. Activities will include:</p>
<h4>Customer Marketing</h4>
<ul>
<li>Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials.</li>
<li>Identify and amplify customer success stories into co-marketing opportunities and speaking engagements.</li>
<li>Coordinate customer-facing campaigns.</li>
<li>Collaborate with field marketing on in-person events creation and customer participation.</li>
<li>Collaborate with PMM on Customer Advisory Board initiatives.</li>
</ul>
<h4>Champions Program</h4>
<ul>
<li>Identify and recruit high-value cybersecurity & fraud champions to become DataDome advocates.</li>
<li>Maintain regular engagement touchpoints.</li>
<li>Build co-marketing opportunities with champions (speaking opps, contributed quotes, social content).</li>
</ul>
<h4>Reddit & Forums Engagement</h4>
<ul>
<li>Engage authentically in discussions, spotlight DataDome expertise, and cross-promote content.</li>
<li>Partner with SMEs sparingly for technical validation while owning draft creation.</li>
</ul>
<h4>Industry Memberships</h4>
<ul>
<li>Ensure DataDome realizes full value from memberships by defining and driving participation and visibility.</li>
<li>Regularly contribute DataDome content to member communities.</li>
</ul>
<h3><strong> It would be great if you have…</strong></h3>
<ul>
<li>5–10 years of experience in customer marketing, advocacy, or community management in B2B tech, PR background</li>
<li>Credibility with senior fraud and cybersecurity leaders (CISO, VP-level) and ability to engage them directly.</li>
<li>Proven record of building and scaling customer advocacy and community programs globally.</li>
<li>Strong writing and storytelling skills; ability to draft case studies, community posts, and speaking abstracts independently.</li>
<li>Experience managing champions or influencer programs and measuring their impact.</li>
<li>Excellent project management skills; able to juggle multiple initiatives and stakeholders.</li>
<li>A pragmatic approach to leveraging SMEs without overburdening them.</li>
</ul>
<h3><strong>What’s in it for you?</strong></h3>
<ul>
<li><strong>Flex Life:</strong> Hybrid, & in office option, <strong>In office perks:</strong> New office location in the heart of Soho. Enjoy complimentary snacks, drinks and social events in one of the trendiest neighborhoods in Manhattan + benefit from an additional $500 stipend to set up your ideal workspace.</li>
<li><strong>Generous Health Benefits:</strong> We cover medical, dental, & vision insurance to keep you feeling your best.</li>
<li><strong>Professional Development</strong>: #Growth is part of our DNA, therefore we provide an annual stipend to invest in yourself</li>
<li><strong>Events & Teambuilding:</strong> Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including two annual offsite events, summer & winter parties, lunch & learns, & much more.</li>
<li><strong>Perks:</strong> We prefer to adapt to what works best for you. Some prefer lunch on us, others prefer sports with friends, therefore we believe BotBusters should decide what works best for them.</li>
<li><strong>Parent Care</strong>: Gifts & care packages.</li>
<li><strong>PTO:</strong> 27 days + 12 national holidays.</li>
<li>401 K eligibility + matching</li>
</ul>
<h3><strong>What are the next steps?</strong></h3>
<ul>
<li>A Talent Acquisition Manager will contact you for a first chat.</li>
<li>You will then meet with the CMO.</li>
<li>You’ll complete a short case study to demonstrate your expertise.</li>
<li>You will present it to Corporate Marketing leaders.</li>
<li>The final step is a one-on-one meeting with our Co-founder and CEO.</li>
<li>Welcome to DataDome!</li>
</ul>
<h4>About DataDome:</h4>
<p>DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 400 billion attacks annually. Experience protection that outperforms with DataDome.</p>
<p><i>DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.</i></p>
<p> </p>

office

contract

worktime

Account Management

Finance

Marketing

Product

Sales

The People team guarantees a flawless employee experience. Consisting of experts in Talent Acquisition, Employer Branding, Employee Engagement, Culture, and People Operations, this team is the heartbeat of DataDome and ensures the organization operates as a well oiled machine.

Team People

This team consists of backend, frontend, and full stack engineers responsible for developing new features in the customers’ dashboard. They improve overall performance by investigating production bugs, and proposing new ideas for design or architectural improvements.

Tech Team - Dashboard

Led by software and data engineers, this team contributes to DataDome’s stream analysis platform to improve detection capability, quality, and improvement of server-side modules.

Tech Team - Engine

Mobile, Software, and Backend Engineers collaborate on this team to improve current solutions by building and maintaining mobile SDKs and new server side modules to enable customer integrations.

Tech Team - Integrations

Spread throughout Europe, the SRE team is made up of profiles specialized in DevSecOps, DevOps, Infrastructure IT Support Managers, and an Operations Manager in charge of improving DataDome’s delivery processes and providing a reliable, scalable platform for customers.

Tech Team - SRE

This group consists of 3 sub teams focused on Data Analysis, Data Science, and Detection. They are responsible for discovering new innovative ways to use ML technologies, contributing to continuous improvement of our real-time detection engine by adding new signals, analyzing real-time bot traffic, and creating dedicated data visualizations to help customers decide how to act when they encounter bot attacks.

Customer & Community Advocacy Manager

DataDome

General Information

General Information

Team's last jobs