Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS. Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.As designers, we love to solve problems and make users’ lives easier. At Gorgias you’ll work across two squads; Help Center and Revenue. You’ll be right at the forefront of helping out merchants by being in a squad that’s one of the first points of contact for our shoppers.By the way, the role is also open to 100% remote in Europe, in the following countries: France, Italy, Poland, Portugal, Serbia, Slovakia, Spain, Moldova, Romania, Switzerland, United Kingdom.<h4>Create impact and build you design career at Gorgias</h4><ul><li>As a designer at Gorgias, you’ll help build the #1 Helpdesk that makes merchants’ lives simpler by pushing their company to excel at exceptional customer service</li><li>Joining Gorgias, you'll have the opportunity to be coached by senior sponsors in our org like <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/tomlapa/">Antonio</a> and <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/vanessayumi/">Vanessa</a> to excel your growth. You’ll also be armed with a growth plan to ensure you have a path to the next level at our company</li><li>You’ll have the opportunity to iterate on your designs by participating in design jams and critiques, attend weekly team catch-ups, and collaboratively improve your skills</li><li>You’ll actively practising your design skills in an embedded in a team collaborating closely with PMs and engineers and shipping impactful design solutions</li><li>As part of the product design team, you’ll have the ability to participate in, and shape our design culture from the inside out</li><li>Our product design team is an integral part of the larger Product and Engineering organization. As a product designer, you’ll report to our Head of Design and have a supportive team of product designers who are invested in your success at Gorgias</li></ul><h4>About the Help Center & Revenue Squads</h4>Our cross functional squads consists of our PMs Ziye and Audrey and friendly engineers where you’ll have the opportunity to solve complex problems, design user-centric experiences. You’ll contribute to both the Help center and revenue product lines including directly helping customers find answers to their questions and increase merchants’ revenue streams.<h4>What You'll Do</h4><ul><li>Audit the current merchant and shopper experience to understand the user journey and identify pain points. Align design solutions with business goals to improve the overall experience.</li><li>Conduct user research and data analysis to inform design decisions, ensuring accessibility for all users.</li><li>Create consistent and cohesive wireframes, prototypes, and high-fidelity designs for the shopper experience</li><li>Maintain a comprehensive design system adhering to established guidelines and scalable across product lines.</li><li>Collaborate with product managers, engineers, and designers to understand the unique needs of shoppers and merchants and align design solutions with business goals.</li><li>Collaborate constructively with the design team and thrive on feedback</li></ul><h4>What you strive for</h4><ul><li>You have a deep sense of empathy and enjoy working collaboratively with people from diverse backgrounds, prioritizing the needs and perspectives of all users in your design process</li><li>Your natural curiosity drives you to ask clarifying questions, explore new ideas and propose innovative solutions that challenge the status quo, expanding our team's perspective towards what's possible</li><li>You value honest and constructive feedback, always open to learning from others and striving to continuously improve your work through proactive communication and intentional decision-making</li><li>You're proactive and always looking for ways to help your team succeed, able to communicate clearly and effectively with team members from various disciplines and backgrounds</li><li>Your data-driven approach, ability to think holistically and positive, resilient mindset enable you to propose solutions that go beyond your zone of expertise and approach obstacles with a growth mindset</li></ul><h4>Who You Are</h4><ul><li>You have a track record of making significant and measurable impact on the products you have designed.</li><li>You value simplicity, purposeful design, and efficiency in your work</li><li>You are comfortable working in a fast-paced environment with clear measurable OKRs</li><li>You've had significant & quantifiable impacts on past products you've worked on</li><li>You're close to customers and base your decisions on facts & data</li><li>You proactively evaluate your own performance and actively seek opportunities to develop your skills.</li><li>You have 2-4 years of experience in Product Design.</li><li>You are proficient in English, knowledge of other languages is a plus.</li><li>Bonus: Experience in designing for SaaS or ecommerce platforms.</li></ul><h4>Perks and Benefits</h4><ul><li>💰Competitive salary & equity (90th percentile of the market worldwide)</li><li>🏖 Up to 5 weeks of vacation* (*We follow each country's appropriate PTO Laws)</li><li>🍼Paid parental leave</li><li>💻Latest MacBook Pro or equivalent</li><li>🩺Complimentary private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a> in France)</li><li>🚊50% of public transportation reimbursed (eg. Vélib, Navigo)</li><li>🍴Personal credit card to buy lunches during the week (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>💆Get up to $700 to set up your workstation at home (working from home should feel breezy)</li><li>📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (<a target="_blank" rel="noopener noreferrer nofollow" href="https://photos.google.com/share/AF1QipODfjC3mnvGjZvYfoYuAA2xQ7hdQYN6-_PuooMB13SKwJOgC45QbqOV4QJ9z4KVMA?key=QnBha1E2c0JTYlpfV1BjeHFYVmwwQlBOa01kZmVn">Here</a> is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)</li></ul><h4>Why join us? </h4>🚀 We're among the fastest-growing startups in the eCommerce ecosystem🦄 We've built an extremely efficient go-to-market engine🥇 Work with a talented team you'll learn a lot from🙏 Join a company where automation and good & clean data are core beliefs shared by all🎥 <a target="_blank" rel="noopener noreferrer nofollow" href="https://drive.google.com/file/d/19QAYCdGS23FkW5IPR_Of2ltlYzyOVUlN/view?usp=sharing">Here</a> is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! <h4>More cool things to know about Gorgias... 😁</h4><ul><li>Raised our Series C for $30M in 2022: <a target="_blank" rel="noopener noreferrer nofollow" href="https://techcrunch.com/2022/08/15/gorgias-valuation-710m-series-c-e-commerce-customer-support/">TechCrunch Article</a> ⬅️</li><li>We went from 0 to 10,000+ merchants using our platform since 2016</li><li>We have a <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.glassdoor.com/Overview/Working-at-Gorgias-CA-EI_IE2320711.11,21.htm">4.7 rating on Glassdoor</a> & <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.comparably.com/companies/gorgias">4.7 Comparably culture score</a></li><li>What our customers are saying: <a target="_blank" rel="noopener noreferrer nofollow" href="https://apps.shopify.com/helpdesk#reviews">apps.shopify.com/helpdesk#reviews</a></li><li>Other positions: <a target="_blank" rel="noopener noreferrer nofollow" href="http://gorgias.com/about-us/jobs">gorgias.com/about-us/jobs</a></li><li>Discover the <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=4sLFpe-xbhk">Gorgias Platform</a></li><li>Learn about our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/blog/international-saas-salary-calculator">Compensation Policy</a></li></ul>Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact <a target="_blank" rel="noopener noreferrer nofollow" class="c-link c-link--underline" href="mailto:people@gorgias.com">people@gorgias.com</a>

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Engineering Team

💰 The Finance & Strategy team at Gorgias is a dedicated group of nine professionals with expertise in various domains, including accounting, finance, legal, and strategy. 
Our mission is to firstly, safeguard and enhance the financial well-being and stability of Gorgias, and secondly, to facilitate the strategic planning and development of our future endeavors. 
Within the team, we have a well-balanced composition, comprising five accountants, two finance experts, one strategist, and one legal expert, working collaboratively to support Gorgias' financial health and guide our path forward.

Finance & Strategy

📊 Growth Ops team's mission is to maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Growth Ops Team

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Product Designer, Help Center & Revenue (Paris & Europe Remote)

Gorgias

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