General Information
Our mission is to empower all merchants to deliver an exceptional customer experience
By empowering, we mean that we research the customer's need, so we can educate the merchants on the best ways to address them, and build the right tools to help them meet these needs. We are focused on all merchants, both on the internet and in the physical world, in every geography. For now, we're starting with ecommerce merchants on Shopify making between $100k to $200m in Gross Merchandize Value. We focus on customer experience. Today, customer experience means support for us, tomorrow it will include product discovery, sales and success with the product. We aim at making this experience exceptional. This means we work on pushing the boundaries of customer experience. We believe that to make this mission happen, we're building a team that shares our five core values: be 100% honest, be customer first, strive for excellence, take extreme ownership, maximize your impact. We want to hire anyone who shares these values and believes in our mission, no matter their education level, gender, origin, age and sexual orientation.
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Benefits
Competitive Salary & Equity Options Package
Personal lunch budget
Paid parental leave of 16 weeks
Learning budget of $2,000 per year (includes books, courses, training sessions, etc.)
Ergonomic setup at your service + 700$ for your home workstation
Yearly team retreats and company retreats in Europe and US
Health Coverage, Retirement Benefits
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Our Values
💪 Maximise your impact
We are dedicated to consistently delivering our best, proactively seeking opportunities for growth, and actively contributing to the company's success and collaborative work environment.
👍 Customer First
We are dedicated to prioritizing the needs and satisfaction of our customers, consistently going the extra mile to ensure their success and fostering lasting relationships built on trust and care
💯 Be Transparent
At Gorgias, we are committed to openness and honesty in all aspects of our work. We prioritize clear communication, foster trust, and uphold accountability in every interaction, both within our team and with our valued partners and customers.
⭐️ Strive for Excellence
We are dedicated to collectively pursuing the highest standards of quality and performance, pushing boundaries, embracing innovation, and consistently delivering outstanding results in everything we do.
🧠 Take Extreme Ownership
We embody a mindset where every team member holds themselves and their actions to unwavering accountability. We proactively tackle challenges, lead by example, and take full responsibility for our individual and collective outcomes.
General Information
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