Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h4>About the team</h4>🤖 At Gorgias, the Demand Generation team is the tip of the spear of revenue generation. Our job is to maximize revenue by efficiently driving sales demos by running marketing experiments across multiple channels (email, ads, customer referral, direct mail), rapidly scaling the ones that work, and supporting other departments with growth expectations (sales, partnership, events, etc.)The team itself is composed of two main squads:<ul><li>Marketing Intelligence is responsible for growth experiments ideation, campaign management, data analysis, and copy creation. You’ll work with <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/roryconroy-growth/">Rory Conroy</a></li><li>Marketing Operations is responsible for implementing, scaling, and maintaining automated acquisition systems, and turning your craziest ideas into a reality. including data extraction and transformation. You’ll work with Growth Engineer such as <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/search/results/all/?keywords=guillaume%20aubert">Guillaume Aubert,</a> <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/search/results/all/?keywords=victor%20barre">Victor Barre</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/axel-ruiz-pla/">Axel Ruiz</a> and Data Analyst such as <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/goncalo-jardim/">Gonçalo Jardim</a></li></ul><h4>About the role</h4>📊 In this role, you'll be responsible for hitting ambitious targets every month and driving pipeline by running growth experiments across marketing channels.You'll also play a key role in helping departments scale their acquisition. Collaborating with growth engineers, you'll develop automated and scalable revenue operations processes.<h4>What you'll do</h4><ul><li>Develop automated strategies for customer acquisition, partnering with operations, marketing, sales, and partnership to drive step-function changes in outcomes.</li><li>Run experiments to convert leads - you will generate ideas, define targeting, write copy, and scale the winners. You’ll also iterate on the go-to-market strategy, then test and measure the impact of your changes, scaling the most effective improvements.</li><li>Collaborate with stakeholders across the business to own and drive high-impact acquisition initiatives aligned with overall company strategies.</li><li>Find new data sources that will improve our messaging, targeting, and/or campaign timing.</li><li>Craft highly personalized email copies tailored to diverse audience segments, utilizing internal data points and the signal you've developed. Continuously A/B test these copies, considering their deployment to 1 million prospects per quarter.</li><li>Analyze data to understand what’s working and what's not - from reading through replies to writing SQL.</li><li>Understand customer journeys - you can look at attribution and understand what interactions are meaningful in the customer journey to move people down the funnel.</li></ul>Example of projects you’ll work on<ul><li>Boost our outbound email positive replies through A/B testing of current copies, building GPT prompts, collaborating with engineers to create new intent signals, and experimenting with best-in-class copywriting strategies.</li><li>Oversee and enhance our referral campaigns by discovering inventive and personalized ways to reach out to customers (email, in-product, SMS, etc.), drawing on internal data like customers' employment history or their LinkedIn connections.</li><li>Create innovative win-back multi-touch campaigns spanning ads, SMS, email, direct mail, events, and more, to re-engage closed or lost deals and churned customers.</li></ul>Our Current Tools / Data Stack includes:<ul><li>Data Transformation: dbt</li><li>BI Tools: Periscope</li><li>Data Activation: Hightouch, Segment, Zapier</li><li>Outreaches and Initiatives: <a target="_blank" rel="noopener noreferrer nofollow" href="http://Instantly.ai">Instantly.ai</a>, Lemlist, <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a></li><li>CRM: Hubspot</li></ul><h4>Who you are</h4><ul><li>2+ years of experience doing both quantitative and qualitative work in a fast-paced environment, like founding a company or doing product/growth/engineering at a tech startup.</li><li>Hackiness and product thinking. You’re able to balance shipping an MVP with building for scale.</li><li>A hacker’s mentality with structured problem-solving skills. Revenue is your north star metric; you obsess over finding novel ways to drive revenue and eke out as much yield as possible from a given funnel.</li><li>Eager to excel in the world of growth, willing to embrace challenging projects, and take ownership of business outcomes.</li><li>Experience managing and executing complex projects cross-functionally across technical and business stakeholders.</li><li>Ability to analyze data to drive business insights in SQL.</li><li>Agility and speed. You’ll constantly try new growth ideas in this role. When things don’t work, you pivot; when they do, you move fast to scale them.</li><li>Excellent written and verbal communication.</li><li>You’re creative - you will think outside the box and build new approaches or ways of driving desired business outcomes. You’ll have the full support of a team.</li><li>Competitive attitude: motivated by the idea of owning a number and winning.</li><li>Proficient or strong interest in marketing automation, Python/Javascript, or web scraping is a plus</li></ul><h4>Company Perks and Benefits:</h4><ul><li>🏖️ 4-week vacation</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! </li></ul><h4>More cool things to know about Gorgias... 😁</h4><ul><li>Raised our <a target="_blank" rel="noopener noreferrer nofollow" href="https://finance.yahoo.com/news/gorgias-raises-29m-funding-lead-120000497.html">Series C-2 for $29M </a>in May 2024</li><li>We have a <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.glassdoor.com/Overview/Working-at-Gorgias-CA-EI_IE2320711.11,21.htm">4.3 rating on Glassdoor</a> & <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.comparably.com/companies/gorgias">4.7 Comparably culture score</a></li><li>Hear <a target="_blank" rel="noopener noreferrer nofollow" href="https://apps.shopify.com/helpdesk#reviews">directly from customers</a> why they love Gorgias  </li><li>Meet the <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/about-us/meet-the-team">team</a> and explore other <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/about-us/jobs">jobs</a>!</li><li>Discover the <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.youtube.com/watch?v=1vmZr3yD4yE">Gorgias Platform</a></li><li>Learn about our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/blog/international-saas-salary-calculator">Compensation Policy</a></li></ul><h4>Diversity, Equity, and Inclusion at Gorgias</h4>At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Growth Marketing Manager

Gorgias

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