Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h4>About the Growth Team</h4><ul><li>At Gorgias, we believe commerce is a force for good, empowering merchants to grow. As traditional ecommerce models face privacy challenges, conversational AI unlocks new engagement opportunities, offering a personalized, interactive experience: like being greeted by a store founder. With 18,000 merchants and strong brand recognition, Gorgias is uniquely positioned to become the conversational AI for ecommerce. Already adopted by 1,500 merchants, our AI solutions are set to reshape customer interactions, tapping into a $400M market opportunity just on Shopify. 🚀</li><li>At Gorgias, the Growth team is responsible for optimizing the entire customer journey—accelerating acquisition, improving activation, and driving expansion. Initially this includes ownership of our billing system, pricing and packaging, and onboarding experiences.</li><li>The vision for the team includes expansion into a full tribe dedicated to Product Led Growth, partnering with our Go-To-Market teams and driving expansion and monetization of new and existing products. There’s a step-up opportunity here for the right engineering leader who demonstrates the skills and business acumen needed to lead this group.</li></ul>About the Role<ul><li>The role is leading a high-performing squad currently focused on revamping our billing system and integrations with our financial partners. You will work with stakeholders in the Go-To-Market, Finance, and Product orgs to ensure the successful delivery of this work while leading the engineers and guiding their decision making.</li><li>At Gorgias, our engineering managers perform both technical and people leadership functions. While not directly in the code day-to-day, you will provide guidance, review the team’s work, and help team members grow their technical and non-technical skills to move forward in their career. You’ll partner with the Product and Design teams to make sure plans are technically feasible and achievable and keep the team focused on desired business outcomes.</li><li>The position is available in our Toronto (Canada) office and across our European hubs, including Paris (France), Lisbon (Portugal), Belgrade (Serbia), and Bucharest (Romania). Our work arrangement is hybrid, with a requirement of two days per week in the office.</li></ul><h4>Who You Are</h4><ul><li>5+ years experience in software development, preferably SaaS product development.</li><li>2+ years of experience in an engineering manager position</li><li>Experience with high-traffic applications and continuous development/deployment</li><li>Experience with distributed systems and asynchronous workloads</li><li>Big plus if you have managed through architectural transformations, especially from Monolithic ones heavy on cron-jobs towards Event-driven architecture</li><li>Desirable experience with Kafka, Python, Flink and Java</li><li>Desireable to have worked in a distributed team across time-zones before</li><li>You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced environment</li></ul><h4>Company Benefits and Perks</h4><ul><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!</li></ul>Engineering Team Culture<ul><li>Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.</li><li>You should join us if you want to ship stuff fast without scarifying quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.</li><li>We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.</li></ul>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

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Gorgias

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