Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.Join our team for the opportunity to:👩🏼‍💻Work with smart, passionate people every day💪 Get extreme ownership over your work and results🧠 Be treated like the expert you are<h4>About the team</h4>The Account Executive team is part of the Sales Team at Gorgias, the leading conversational AI platform built for eCommerce. We help brands drive sales and resolve support inquiries seamlessly.This is not your typical AE role—we’re hiring our first GTM hire to build out our German Market & Presence. You will play a foundational role in launching and proving success in the German market. This means you won’t have onboarding, support, or marketing resources right away—you will build the foundation and win our first customers. If you’ve successfully opened a market in Germany before, thrive in ambiguous, high-growth environments, and are excited about building something from scratch, this is the opportunity for you.You will be joining a team of high-performing AEs with a proven track record of success—currently ranked in the top 10% of sales organizations according to RepVue!<h4>What You'll Do</h4><ul><li>As our first AE for the German Market, you will be responsible for landing our first customers and proving market fit. This means taking full ownership of the end-to-end sales process while also building the foundations for long-term success.<ul><li>Own the full sales cycle – from prospecting and discovery to closing deals.</li><li>Work without extensive support—you won’t have localized onboarding, CS, or marketing at first. Instead, you’ll create the processes that future hires will follow.</li><li>Educate prospects—you will be the face of Gorgias in Germany, explaining everything from our platform to pricing, integrations, and support.</li><li>Handle post-sales challenges—you may need to help onboard early customers, provide product guidance, and even assist with retention efforts until we build out more resources.</li><li>Collaborate with Partnerships—work closely with the Partner Manager sourcing inbound leads and strategize how to maximize opportunities.</li><li>Proactively identify and solve problems—whether it’s documentation gaps, process inefficiencies, or localization challenges, you’ll suggest improvements and help shape the GTM strategy.</li></ul>This is a high-impact, high-autonomy role—we need someone who can figure things out, not someone who needs a playbook.</li></ul><h4>Who You Are</h4><ul><li>2-3+ years of experience opening a new market (bonus points if its Germany) in a closing sales role (AE, Business Development, or similar).</li><li>A proactive doer—you thrive without hand-holding, find solutions, and take ownership of your success.</li><li>Proven ability to sell without a full support structure—you’ve successfully worked in an early-stage GTM role where resources were limited.</li><li>Tech-savvy—you understand SaaS, eCommerce, and AI solutions, and can act as a trusted consultant to customers.</li><li>Fluent in both German and English (written & spoken).</li><li>Comfortable handling pre-sales and post-sales tasks—you’ll wear multiple hats, from selling to onboarding and retention.</li><li>Strong ability to identify trends, suggest process improvements, and adapt quickly as we scale.</li><li>Growth mindset—you see challenges as opportunities and believe that building something new is part of the job, not an extra burden.</li></ul><h4>Nice to Have</h4><ul><li>Experience with SaaS or eCommerce sales.</li><li>Proven ability to prospect and develop a pipeline from scratch.</li><li>Experience working in a fast-scaling, international environment.</li></ul><h4>Perks & Benefits</h4><ul><li>🏖️ 5-week vacation plus 2 weeks RTT</li><li>🤕 Paid sick leave</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🚊50% of public transportation reimbursed</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Account Executive, German Market

Gorgias

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