Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h4>About the Team</h4>The Account Executive/Account Management orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally, Gorgias works with hundreds of partners, and nearly 2,000 APAC merchants to support their CX needs. As part of our growth goals, this role will focus on converting prospects into long-term customers. You’ll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and contribute directly to our growth in Australia and broader APAC markets.<h4>What You’ll Do</h4><ul><li>Manage the full sales cycle from inbound discovery to demo to close</li><li>Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers</li><li>Sell Gorgias’ core product offerings to e-commerce brands across APAC</li><li>Own a quota, and optimize your process to exceed it</li><li>Partner with Marketing and Partnerships teams to qualify and convert inbound leads</li><li>Collaborate cross-functionally to ensure a smooth customer transition post-sale</li></ul><h4>Who You Are</h4><ul><li>A proven sales performer with 2–3+ years of closing experience, ideally in SaaS</li><li>Comfortable running discovery, live demos, and navigating multi-stakeholder deals with new and existing customers.</li><li>Consistently exceed quota targets; a true "winner" mindset</li><li>Coachable, curious, and humble with a strong desire to grow</li><li>Entrepreneurial and self-directed, you thrive in fast-paced and evolving environments</li><li>Excellent communicator and persuasive storyteller with strong listening skills</li><li>Able to simplify complex solutions into clear business value</li></ul><h4>Nice to Have</h4><ul><li>Experience selling to or working within the e-commerce space</li><li>Experience at a tech startup or scale-up</li><li>Background as an e-commerce founder or working directly with DTC brands</li></ul><h4>Perks and Benefits</h4><ul><li>🏖️ 5 weeks PTO</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 Latest MacBook Pro</li><li>🍽️ Paid lunch (included in your base salary) - 5,000 $AUD</li><li>👵🏼 Superannuation paid even when on leave</li><li>💆🏻‍♀️ $1000 (AUD) work from home stipend</li><li>📚 Get up to $2800 (AUD) of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!) + $700 (AUD) Wellness stipend that is included in this number.</li><li>🥰 Company and Team Retreats (2 trips per year)!</li></ul>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Account Executive (APAC)

Gorgias

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