<p><strong>Our mission</strong></p><p>Our mission is to make frontier AI ubiquitous, and to provide tailor-made AI to all the builders. This requires fierce independence, strong commitment to open, portable and customisable solutions, and an extreme focus on shipping the most advanced technology in limited time.</p><p><br></p><p><strong>Work with us</strong></p><p>We go fast and work intensely, with high level of individual responsabilities, and a strong team spirit. We operate with the highest level of internal transparency, as we believe it’s a major driver for efficiency. We’re rigorous, since we believe this is how we make the best technology. We’re creative, as we know that training the best models is a game of finding unique efficiency accelerators. We’re customer driven, since we want our models to be helpful for real world applications. We’re proud to be a team of diverse people coming from all horizons, with a wide range of expertise in the field of AI.</p>

Mistral AI

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<p>We are seeking a skilled and motivated IT Technician to join our growing team at Mistral AI.</p><p>The role reports to our IT Manager.</p>

<br><h4>Key responsibilities</h4><p><ul><li><b>Technical support:</b></li><li>Deliver high-quality technical support by providing adequate assistance to users for their daily requests via email.</li><li>Identify, analyze, and resolve hardware and software issues, including operating systems, applications, and devices.</li><li>Register and follow incident tickets while maintaining effective communication with users throughout the resolution process.</li><li>Train users on applications and hardware, and provide guidance on best practices.</li><div><br /></div><li><b>Group IT Asset Management:</b></li><li>Conduct the installation, configuration, and updates of the personal computers.</li><li>Effectively manage application licenses and user accounts.</li><li>Assess business needs and contribute to the evolution of our practices in line with current standards.</li><li>Supervise the shipment and return of IT equipment at the headquarters and internationally, and manage the stock.</li><li>Monitor and maintain updated inventory records (list and allocation of equipment).</li><div><br /></div><li><b>IT Security:</b></li><li>Apply the security policy for workstations (Mac).</li><li>Manage user accounts</li></ul></p>

<br><h4>You may be a good fit if</h4><p><ul><li>You have previous experience in technical support or a helpdesk in a fast-paced environment.</li><li>You have strong troubleshooting skills, knowledge of operating systems (macOS), Google Suite, and common applications.</li><li>You have excellent interpersonal and communication abilities, with the capacity to explain technical concepts to non-technical users.</li><li>You are able to handle multiple tasks and priorities in a dynamic environment.</li><li>You are able to work effectively within a team and collaborate with various departments.</li><li>You are fluent in English. French is a plus.</li><li>You hold degree in Computer science, Information technology or related field (Bac+2)</li></ul></p><br><h4>Benefits</h4><p><ul><li>🤑 Competitive cash salary and equity</li><li>🥕 Food : Daily lunch vouchers</li><li>🥎 Sport : Monthly contribution to a Gympass subscription</li><li>🚴 Transportation : Monthly contribution to a mobility pass</li><li>🧑‍⚕️ Health : Full health insurance for you and your family</li><li>🍼 Parental : Generous parental leave policy</li><li>🌎 Visa sponsorship</li></ul></p>

IT Technician

Mistral AI

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General Information