James Sherwood-Jones

<p>Founded in 2019, Pigment stands out as one of the fastest-growing SaaS companies globally, redefining business planning and performance with our AI-powered platform. We empower organizations across diverse industries, including Consumer Packaged Goods, Retail, and Technology, to seamlessly integrate data, people, and processes, enabling them to plan and adapt rapidly.</p><p><br></p><p>With a vibrant team of over 500 professionals across North America and Europe, and offices in New York, Toronto, London, Paris, and the Bay Area, Pigment has successfully secured nearly $400 million in funding from leading global venture capitalists. Our recognition as a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software underscores our commitment to excellence, as we proudly partner with industry leaders like Unilever, Vinci, Kayak, Siemens, and Coca-Cola.</p><p><br></p><p>At Pigment, we champion smart risks, celebrate bold ideas, and challenge the status quo—all as a united team. Every team member has the opportunity to make a significant impact and tackle ambitious challenges. Together, we pursue excellence with a collaborative spirit, continuously raising the bar to ensure strong performance and a proactive approach while fostering an environment of humility.</p><p><br></p><p>If you are passionate about innovation and wish to collaborate with some of the brightest minds in the industry, we would love to hear from you!</p><p><br></p><p><a href="https://www.pigment.com/" rel="noopener noreferrer" target="_blank" style="background-color: rgb(255, 255, 255); color: rgba(0, 0, 0, 0.87);">https://www.pigment.com/</a></p>

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<p><span style="font-size:18px"><b>Join Pigment: The AI Platform Redefining Business Planning</b></span></p><p><br /></p><p>Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.</p><p><br /></p><p>Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.</p><p><br /></p><p>With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.</p><p><br /></p><p>At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.</p><p><br /></p><p>We are seeking a <b style="font-size:11pt">Data Analyst</b> to join our <b style="font-size:11pt">GTM Analytics Team. </b>In this role, you will own the data strategy that powers our global Customer Success &amp; Professional Services organizations helping us understand customer health, predict risk, and drive retention and expansion across complex enterprise accounts. You’ll operate at the intersection of <b>analytics, data engineering, and business strategy</b>, partnering with CS leadership, Product, Finance, and Sales to ensure decisions are grounded in trusted, scalable data.</p>

<p><span style="font-size:16px"><i>We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.</i></span></p><p><br /></p><p><i style="font-size:16px">Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and  valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our </i><i><span style="font-size:16px" class="postings-link"><a href="https://get.gopigment.com/hubfs/Pigment%20-%20Recruitment%20and%20Employment%20Data%20Protection%20Notice.pdf">HR Data Protection Notice</a></span></i><i>.</i></p>

<br><h4>What you'll do</h4><p><ul><li><b>Executive &amp; Operational Analytics</b></li><div>Own CS executive dashboards: customer health, churn risk, renewals, NRR, GRR, adoption, and expansionBuild advanced Pigment models and customer-level datasets for enterprise lifecycle analysisStandardize enterprise CS &amp; PS metrics and definitions across teams and regions</div><div><br /></div><li><b>Data Architecture &amp; Automation</b></li><div>Design and maintain scalable data pipelines from Salesforce, Vitally, Pigment, FreshDesk, Skilljar, Netsuite, Gong and other tools in our stackPartner with Data Engineering on transformations (dbt, warehouse modeling)Drive internal usage &amp; adoption of our Analyst &amp; Modeler AI Agents Ensure data quality, governance, and documentation for all post-sales data assets</div><div><br /></div><li><b>Strategic Business Partnership</b></li><div>Act as the analytics partner to CS &amp; PS leadership and regional customer orgsAnswer high-impact questions like:What predicts churn in enterprise accounts?Where are our expansion opportunities?How does product adoption correlate to renewal outcomes?</div><div><br /></div><li><b>Enablement &amp; Self-Service</b></li><div>Build role-based reporting for CSMs, Managers, and ExecutivesTrain CS teams on how to use data in QBRs, account planning, and renewal strategyDrive adoption of data tools and insight-driven workflows</div></ul></p>

<br><h4>Who you are</h4><p><ul><li><b>Required Qualifications</b></li><li>5–8+ years in Data Analytics, Analytics Engineering, or Business IntelligenceAdvanced SQL and experience with enterprise-scale data warehouses (Snowflake, BigQuery, Redshift)</li><li>Strong experience with SaaS metrics at scale (ARR, GRR, NRR, churn, expansion, usage)</li><li>Hands-on experience with BI tools (Looker, Tableau, Power BI, Mode, etc.)</li><li>Experience supporting <b>enterprise CS or RevOps</b> teams</li><div><br /></div><li><b>Nice-to-Have</b></li><li>Pigment experience</li><li>Experience with Gainsight, Totango, Salesforce, Zendesk, Segment, Amplitude, or similardbt, Python, or analytics engineering background</li><li>Experience in B2B enterprise SaaS environments</li><li>Familiarity with complex renewal and account planning motions</li><div><br /></div><li><b>What Success Looks Like</b></li><li>CS leadership relies on your insights for forecast, renewal, and expansion planning</li><li>Churn risk is visible 90+ days in advance</li><li>CSMs use your dashboards in every QBR</li><li>Data is trusted, consistent, and embedded in CS workflows</li></ul></p><br><h4>What we offer</h4><p><ul><li>Competitive package</li><li>Equity</li><li>Healthcare</li><li>Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London</li><li>High-end equipment (based on stock/availability) to do your work in the best conditions.</li><li>Hybrid remote policy</li></ul></p><br><h4>How we work</h4><p><ul><li>Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.</li><li>Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.</li><li>Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission.</li><li>Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment.</li></ul></p>

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