Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h4>About the Role</h4>We’re hiring a strong sales leader to lead our Commercial Account Management Team. You’ll drive expansion and renewals across a large, diverse book of business and play a critical role in scaling our Commercial post-sales revenue motion. This role is ideal for a manager who excels in deal execution, loves coaching, and can inspire a team to consistently outperform.<h4>What You’ll Do</h4><ul><li>Lead a high-performing AM team: Manage and coach 6 Commercial Account Managers, each overseeing 100–120 accounts, ensuring they exceed revenue and performance goals.</li><li>Coach in deals, not just in theory: Join AM calls, model strong discovery and negotiation, and guide AMs through live deal strategy and execution.</li><li>Be onsite with customers: Visit customers independently or alongside AMs to deepen relationships, unlock opportunities, and drive strategic expansions.</li><li>Develop talent: Provide clear, structured coaching on sales skills and career progression, helping AMs grow into their next role.</li><li>Strengthen process & predictability: Build SLAs, improve forecasting rigor, and refine workflows to create a scalable, repeatable Commercial motion.</li><li>Influence strategy: Surface customer insights, competitive signals, and market trends to shape our Commercial playbooks and GTM approach.</li><li>Drive cross-functional alignment: Partner closely with CX, Sales and Product to align priorities, define ROEs, and create frictionless customer experiences.</li><li>Own reporting & accountability: Deliver concise updates on team performance, pipeline health, risks, and wins to senior leadership.</li></ul><h4>Who You Are</h4><ul><li>Experienced Manager: 2+ years leading a quota carrying sales team, with a track record of exceeding quota and developing high performers.</li><li>Proven Seller: 3–5 years as an AE (Commercial and ideally Enterprise), with strong closing experience.</li><li>Sales Methodology: Mastery of discovery, qualification, value selling, and negotiation —and you know how to coach it.</li><li>Emotionally Intelligent Leader: Skilled at motivating teams, giving direct feedback, and building trust.</li><li>Data-Driven Operator: Comfortable analyzing KPIs, spotting trends, and using insights to drive performance.</li><li>Exceptional Communicator: Clear, confident, and persuasive with customers and internal stakeholders.</li><li>Tech-Savvy: Proficient with HubSpot, Gong, and modern GTM tools.</li><li>SaaS & E-commerce: Experience in SaaS or working with e-commerce brands is a strong plus.</li><li>Thrives in High-Growth Environments: Organized, adaptable, and great at prioritizing in a fast-moving setting.</li></ul><h4>Perks And Benefits</h4>Compensation: $222k to $246k OTE (CAD)🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)🤕 Paid sick leave🧸 Paid parental leave (16 weeks)🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)🏥 We provide private health insurance and retirement pension💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Sales Manager, Commercial Expansion

Gorgias

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