Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h4>Role Overview</h4>We’re looking for a Senior Strategic Partner Manager in London to drive success in our EMEA agency partnerships team. In this role, you’ll own relationships with top ecommerce agencies - building joint go-to-market strategies, driving co-marketing and co-selling initiatives, and creating long-term value for partners and merchants.This is a revenue-focused position requiring a strategic mindset, strong relationship-building skills, and a hands-on approach. You'll attend events, network with partners, and shape scalable business development initiatives. With solid foundations in place, this is a pivotal hire as the EMEA partnerships team enters a new phase of investment and growth.<h4>What You’ll Do</h4><ul><li>Drive revenue and ARR growth through strategic agency relationships.</li><li>Own and scale Gorgias’ agency ecosystem in EMEA - Shopify’s fastest-growing market.</li><li>Build and execute joint GTM strategies that align with mutual success goals.</li><li>Represent Gorgias at events, dinners, and in-person partner meetings to build deeper relationships.</li><li>Work with our enablement team to develop and refine partner enablement resources and engagement processes.</li><li>Collaborate closely with Account Managers, AEs, and sales leadership to influence pipeline and close deals.</li><li>Identify regional growth opportunities and ensure partner alignment from onboarding through activation. </li></ul><h4>Who You Are</h4><ul><li>3+ years in partnerships, business development, or external-facing SaaS roles (sales, customer success, etc.).</li><li>Deep familiarity with the e-commerce agency ecosystem, particularly within Shopify.</li><li>Proven track record of generating revenue through partnerships and joint GTM initiatives.</li><li>Highly organized and data-driven, with the ability to work independently in a high-growth environment.</li><li>Strong ownership mentality - you take initiative and thrive in dynamic teams.</li><li>Proficient in tools such as HubSpot, Salesforce, Crossbeam, and PartnerStack.</li><li>Open to 25–30% travel for in-person engagements and industry events across EMEA.</li><li>Based in London or the wider UK.</li></ul><h4>Why Join Us?</h4><ul><li>Direct ownership of high-impact agency partnerships in a scaling company.</li><li>Learn from experienced partnership leaders who’ve worked in this very role.</li><li>Work with the top agencies and e-commerce brands in the ecosystem.</li><li>Join a team experiencing 10–15% month-over-month growth.</li><li>Thrive in a culture that values in-person collaboration and long-term relationships. </li></ul><h4>Partnerships at Gorgias</h4><ul><li>Agency is the #1 growth channel at Gorgias generating over 25% of all new revenue</li><li>Over 2000 Agency Partners</li><li>Close rate: 40%</li><li>Growth: 100%+ YoY</li></ul><h4>KPI Structure & Compensation</h4><ul><li>Quarterly revenue targets (Closed ARR) with monthly commission payouts.</li><li>Performance measured by revenue generation, partner-influenced pipeline, and activation metrics.</li></ul>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Strategic Partner Manager

Gorgias

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