Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.About the TeamGorgias is the leading CX platform for ecommerce, and the marketing team is a creative, technical, and revenue-driven crew focused on both short-term impact and long-term growth. With deep roots in conversational support and an expanding AI product suite, we’re entering a new era—bringing conversational AI to the entire customer journey. Our ecosystem of technology, agency, and referral partners plays a critical role in that transformation.About the RoleWe're looking for a strategic and entrepreneurial Senior Manager, Ecosystem Marketing to lead partner marketing across our growing network of technology, agency, and referral partners—including Shopify, Recharge, Domaine, and Omnie. You’ll own the strategy and execution of co-marketing, enablement, and joint go-to-market programs that drive pipeline and revenue.Experience in the Shopify partner ecosystem is essential—but we’re not looking for rinse-and-repeat playbooks. We want someone ready to reimagine what ecosystem marketing can look like in 2025: high-trust, high-impact, and built on relationships in a changing marketing landscape.On the Gorgias marketing team, AI isn’t just a tool—it’s part of the org chart. We’re building marketing functions with AI agents as core teammates. If you're excited to be a player-coach and know how to unlock leverage through automation and AI, you'll thrive here.There’s headcount on the horizon, but the real growth opportunity is owning a high-impact charter at a pivotal moment—on a team driving innovation across programs, org design, and AI-native tooling.What You’ll Do<ul><li>Pipeline Generation: Drive partner-sourced and partner-influenced pipeline growth through scalable joint go-to-market strategies—webinars, co-branded content, integrated campaigns, and partner events—with technology and agency partners at every tier.</li><li>Campaign Performance: Deliver measurable results from co-marketing and GTM efforts. Establish performance frameworks and reporting cadences that track impact from awareness through to closed-won revenue.</li><li>Partner Enablement: Equip partner sales teams with the tools, messaging, and programs needed to confidently position and sell Gorgias.</li><li>Team Development: Build and lead a high-performing (and AI-leveraged) ecosystem marketing team that scales with the business and amplifies broader marketing initiatives—from product launches to campaigns and events.</li><li>Strategic Partnerships: Deepen relationships with top partners through impactful collaboration. Stay on top of ecosystem trends and the evolving ecommerce partnership landscape.</li></ul>Who You Are<ul><li>5–7 years of experience in partner, channel, or product marketing, with a proven track record of scaling co-marketing programs across a variety of partner types.</li><li>Deep experience in the ecommerce ecosystem, ideally within the Shopify partner landscape. Background with agency, referral, BPO, ISV, or TSD partners is a plus.</li><li>An AI geek. You experiment constantly, test new tools, and can speak to how AI helps you move faster, better—not just for writing copy.</li><li>Fluent in marketing systems: <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a> (or similar), HubSpot, Webflow, Splash. You don’t wait on others to get things launched.</li><li>A storyteller who builds “1+1=3” partner narratives that stand out, drive enablement, and get results.</li><li>Data-minded, with strong analytical skills to measure and optimize partner marketing performance.</li><li>Collaborative and cross-functional—comfortable partnering with sales, product, and business development to make things happen. Perks and Benefits</li><li>🏖️ 5-week vacation</li><li>🤕 Paid sick leave (15 days)</li><li>🌏 6 weeks full remote/year</li><li>🧸 Paid parental leave (16 weeks)</li><li>🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)</li><li>🏥 We provide private health insurance and retirement pension</li><li>💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness. </li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats! </li></ul>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Senior Partnership Marketing Manager - Ecosystem Marketing

Gorgias

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