Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.<h4>About the Role</h4>As a Lifecycle Growth Manager, you will own and optimise end-to-end lifecycle experiences that accelerate onboarding, increase activation and drive revenue expansion. This is a high-impact individual contributor role that blends analytical rigour, growth experimentation and AI-native execution.You will design and implement personalised, automated journeys across email and in-product surfaces, using segmentation, usage signals and behavioural triggers. You will collaborate closely with Product Managers, Data Scientists, Engineers and PMMs to build self-serve paths and engagement programmes that scale across customer segments and product lines.This role is ideal for someone who thinks like a product manager, acts like a growth hacker and writes like a marketer, and who thrives in a fast-paced, outcome-driven environment.You’ll report to the Product Growth Lead and collaborate cross-functionally with teams company-wide. <h4>What You Will Do</h4><ul><li>Own the end-to-end strategy and execution of lifecycle programs across email and in-product, designing AI-powered, personalized journeys that drive activation, retention, and revenue growth</li><li>Define and report on lifecycle KPIs (activation, NRR, feature usage), analyzing performance to identify drop-offs, scale winning strategies, and inform ongoing optimization</li><li>Design and run structured experiments (A/B, multivariate, variant routing) with clear hypotheses and iteration loops to continuously improve campaign performance</li><li>Leverage segmentation and automation using product usage, behavioral signals, and ML techniques to deliver personalized experiences at scale</li><li>Use LLM tools and prompt engineering to generate, test, and QA lifecycle content for brand alignment, narrative cohesion, and performance impact</li><li>Collaborate cross-functionally with Product, PMM, Data, and CX teams to ensure alignment with GTM strategy and a consistent, high-quality experience across touchpoints.</li></ul><h4>Our Stack</h4><ul><li>Outreaches and Initiatives: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.candu.ai/">Candu</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.guideflow.com/">Guideflow</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.promptlayer.com/">PromptLayer</a></li><li>CRM: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.vitally.io/">Vitally</a> and <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.hubspot.com/">Hubspot</a></li><li>Data Activation: <a target="_blank" rel="noopener noreferrer nofollow" href="https://hightouch.com/">Hightouch</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="segment.com">Segment</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://zapier.com/app/zaps">Zapier</a>, <a target="_blank" rel="noopener noreferrer nofollow" href="https://app.getcargo.io/">Cargo</a></li><li>Data Transformation: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.getdbt.com/">dbt</a></li></ul><h4>Who You Are</h4><ul><li>4-7 years of experience in lifecycle marketing, customer marketing, or growth marketing at a SaaS company—ideally in a PLG or ecommerce environment.</li><li>Proven track record of owning and executing successful lifecycle strategies that demonstrate impact on business metrics (activation, engagement, retention, ARR).</li><li>Data-informed and analytical, comfortable interpreting product usage patterns, funnel drop-offs, and running cohort or incrementality analysis (SQL a plus)</li><li>AI-savvy, with hands-on experience using LLMs beyond copywriting—such as personalized varianting, decision trees, or scaled journey design</li><li>Customer-obsessed, with the ability to translate merchant needs, pain points, and motivations into lifecycle strategies that deliver both business outcomes and great customer experiences</li><li>Strategic thinker and clear communicator who simplifies complexity and articulates insights persuasively to cross-functional stakeholders</li><li>Independent operator who can ship quickly, prioritize effectively, and scale what works in a fast-moving environment</li><li>Proficient with marketing automation and data platforms (e.g. Iterable, Braze, <a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a>, Segment, Mixpanel, Amplitude) for segmentation, orchestration, and analytics</li><li>Strong experimentation mindset: skilled at forming hypotheses, applying the right testing methodology (A/B tests, sequential testing, holdouts, or directional pilots), and iterating quickly based on insights</li><li>Strong project manager, able to manage dependencies, prioritize effectively, balance multiple initiatives, and drive programs to timely completion</li></ul><h4>🌟 Bonus Points</h4><ul><li>Experience supporting both self-serve and sales-assisted lifecycle paths</li><li>Background in ecommerce, especially with tools like Shopify, Klaviyo or Recharge</li><li>Exposure to monetisation levers such as usage-based pricing, expansion triggers or plan migrations Perks and Benefits</li><li>💰Competitive salary & equity </li><li>🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)</li><li>🤕 Paid sick leave</li><li>🧸 Paid parental leave (16 weeks)</li><li>💻 MacBook Pro</li><li>🍽️ Personal credit card to buy lunches (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.swile.co/en-FR">Swile</a>)</li><li>🏥 We provide private health insurance (we use <a target="_blank" rel="noopener noreferrer nofollow" href="https://alan.com/">Alan</a>)</li><li>💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)</li><li>📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.</li><li>🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!</li></ul>Diversity & Inclusion at Gorgias We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>. Let’s grow together!

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Lifecycle Growth Manager

Gorgias

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