Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h4>Our product: The Conversational Commerce Platform for Shopify</h4>We’ve built the #1 helpdesk for Shopify, powering over 16,000 merchants worldwide.Now, we’re building the future of ecommerce: an AI agent that helps brands sell, support, and engage customers through conversations.Over 2,500 merchants already use our AI agent to automate support, improve service quality, and scale faster.Next, we’re expanding the AI agent to help shoppers find what they want, turning every chat into a shopping experience.This is the foundation of Conversational Commerce, where every customer interaction becomes personal, seamless, and revenue-driving.Historically, most of our customers were SMBs and mid-market merchants. But that’s changing fast: we’re now winning much larger merchants, including recent deals up to $400K per year.See how brands like Timbuk2, Steve Madden, and MrBeast use Gorgias to power their growth <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/customers">here</a>.Try our AI agent on <a target="_blank" rel="noopener noreferrer nofollow" href="soldejaneiro.com">Sol de Janeiro</a>, and our Helpdesk back end <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.gorgias.com/product-tour">here</a>.<h4>Company stats</h4><ul><li>TAM: $5B<ul><li>Helpdesk: $140M</li><li>Support agent: $860M</li><li>Shopping assistant: $4B</li></ul></li><li>ARR: $80M (+25% YoY)</li><li>Funding: $101.5M total<ul><li>Latest round was Mar 2024: $29M Series C-2 (SaaStr, Alven, Amplify, Horsley Bridge, Shopify, Sapphire, CRV, Transpose)</li></ul></li><li>Team: 380 people</li></ul><h4>Why we’re hiring a VP Marketing</h4>Successful ecommerce AI company seeks fearless Product Marketing leader to elevate our story and transform the industry.We’ve built an exceptional product. Now we want to tell its story with the same excellence.You’ll deeply understand the product, how it works, how to set it up, and how it delivers value. This will put you in a unique position to educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias.Our customers and team span the globe, so you’ll need to be collaborative, curious, and empathetic. If you’re ready to lead this transformation, this is your chance to own a defining success and make a career-defining impact.<h4>Your mission</h4>Own the narrative and positioning of Gorgias’ Conversational Commerce platform.Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments.<ul><li>Product marketing<ul><li>Define clear, differentiated positioning and messaging across the Gorgias product portfolio.</li><li>Educate merchants on why they should invest on Conversational Commerce now, and how to do it</li><li>Partner with Product and Sales to launch new products and capabilities.</li><li>Build our content engine to power enablement, storytelling, and thought leadership.</li></ul></li><li>GTM acceleration<ul><li>Distribute our product narrative through the 100+ events we organize each year, including our <a target="_blank" rel="noopener noreferrer nofollow" href="https://events.gorgias.com/gorgiasconnect">customer conference</a> in LA.</li><li>Partner with Demand Gen and Sales to develop targeted plays for each segment.</li><li>Drive adoption and expansion in mid-market and enterprise.</li><li>Define metrics and frameworks to track awareness, consideration, and adoption across the funnel.</li></ul></li></ul><h4>Your team</h4>The role reports to Co-founder & CEO, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/romainlapeyre/">Romain Lapeyre</a>.Our Marketing Team: 19 people, 4 direct reports<ul><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/maximesutra/">Maxime Sutra</a> (Director, Demand Generation)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/mgylee/">Matilda Lee</a> (Manager, Product Marketing)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/guillaumeaubert2/">Guillaume Aubert</a> (Sr. Manager, Marketing Ops)</li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/dianabuccella/">Diana Buccella</a> (Manager, Content)</li></ul>Our Executive Team:<ul><li>Co-founder & CEO, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/romainlapeyre/">Romain Lapeyre</a></li><li>Chief Revenue Officer, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/dcodemcneil/">Dan Code-McNeil</a></li><li>Chief Financial Officer, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/agarwalk/">Kunal Agarwal</a></li><li>SVP Engineering, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/pimasse/">PA Masse</a></li><li>EVP Customer Experience, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/kimberly-h-53427240/">Kimberley Helm</a></li><li>VP Product, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/thomastrinelle/">Thomas Trinelle</a></li><li>VP People, <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/adeline-bodemer/">Adeline Bodemer</a></li><li>VP Marketing, hiring!</li></ul><h4>Why you should or shouldn’t join</h4><ul><li>You’re passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing.</li><li>You care deeply about product: in another life you could have been a Product Manager.</li><li>You’re both strategic and hands-on. That’s core to how we operate.</li><li>You’re an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession.</li><li>You’re based in NYC or open to frequent in-person travel there. We value collaboration and meet in-office Wednesdays and Thursdays.</li></ul><h4>Context: Marketing at Gorgias</h4>Gorgias marketing has historically been demand-gen led, fueling strong SMB growth.As we evolve toward Conversational Commerce, our biggest opportunity is to educate merchants on how AI can transform the way their customers shop, from transactional to conversational experiences.We’re now looking for a product marketing leader who can turn this vision into clear positioning, compelling narratives, and effective enablement for our fast-growing mid-market and enterprise segments.We’ve learned a lot from past marketing leadership experiences, each contributed to our growth. But today, we have a sharper understanding of what long-term success requires. That’s why we’re being deliberate: we’re seeking a leader with deep product marketing expertise, capable of bridging vision and execution, even if that means having less focus on demand gen or brand.AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

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🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

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Gorgias

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