Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h4>🚀 About the Role</h4>Gorgias is looking for a Product Marketing Manager to own the go-to-market strategy for our AI Agent and broader customer experience (CX) products. This role is critical in reshaping how our most powerful features are perceived, adopted, and monetized, especially by revenue-focused ecommerce brands.You’ll lead cross-functional launches, develop high-impact messaging, and create enablement and content programs that drive awareness, trial, and expansion. You’ll also be tasked with elevating the perception of our AI product, using both brand and product marketing tools.This is a high-impact, hands-on role for someone who can turn strategy into execution and has a strong creative and analytical lens.<h4>🧠 What You’ll Do</h4><ul><li>Develop clear, differentiated positioning and messaging for AI Agent and expanding product suites beyond CX.</li><li>Lead go-to-market execution for product launches, collaborating with Product, Brand, Lifecycle, and Sales.</li><li>Work closely with Product to shape roadmap priorities with customer and market insights, especially around AI capabilities.</li><li>Create compelling sales enablement and product education assets (decks, one-pagers, messaging docs).</li><li>Partner with the Education team to deliver internal and external enablement for GTM teams and customers.</li><li>Collaborate with Demand Gen and Brand to produce the right content for the right channels: playbooks, videos, landing pages, blogs, etc.</li><li>Drive competitive analysis and win/loss programs to strengthen our market positioning.</li><li>Translate insights into actionable marketing strategies that improve adoption and expansion.</li><li>Own narrative consistency across web, campaigns, sales conversations, and customer onboarding.</li><li>Own the KPIs tied to adoption, activation, and expansion for your product areas.</li><li>Be the voice of the ecommerce merchant—ensuring all messaging aligns with their day-to-day reality.</li></ul><h4>✅ What We’re Looking For</h4><ul><li>3–6 years in Product Marketing at a high-growth SaaS or ecommerce tech company.</li><li>Strong storytelling chops, you can make technical products resonate emotionally and practically. You control the brand voice.</li><li>Experience driving GTM for new product features, especially around AI or automation.</li><li>Proven track record of reframing product narratives to improve perception and drive growth.</li><li>Deep understanding of the ecommerce ecosystem (Shopify, Klaviyo, ReCharge, etc.).</li><li>Creative but data-driven, you use insights to drive messaging, not just gut instinct.</li><li>Comfortable with hands-on execution, from writing briefs to building slides and running launches.</li><li>Cross-functional team player who thrives in a scrappy, high-ownership environment.</li></ul>AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Product Marketing Manager

Gorgias

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