Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide –&nbsp;from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias

If your referral is hired by Gorgias, you will receive 1.000$ for an IC position and 1.500$ for a management opening. Thanks for your help!

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We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:<ul><li>Quality: conversations that feel authentic and on-brand.</li><li>Experience: effortless shopping from chat to checkout.</li><li>Re-engagement: personal, 1-1 dialogue instead of noisy marketing.</li></ul>The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.<h4>About the Role</h4>We are looking for a driven and adaptable Business Development Representative (BDR) to help accelerate our outbound pipeline growth. As one of the first touchpoints for prospective customers, primarily Mid-Market to Enterprise accounts, you will be responsible for initiating conversations, identifying qualified opportunities, and leveraging our AI-enabled sales systems to optimize outreach.The ideal candidate is a fast learner, thrives in a dynamic environment, and brings strong communication skills, curiosity, and a collaborative mindset. This is an exciting opportunity to join a growing team and make an immediate impact on revenue generation.<h4>What You'll Do</h4><ul><li>Execute outbound prospecting strategies to generate qualified pipeline from Mid-Market to Enterprise prospects.</li><li>Leverage AI tools, automation systems, and sales technology to improve outreach efficiency and personalization.</li><li>Research target accounts to identify key stakeholders and craft tailored messaging that resonates with their needs.</li><li>Qualify inbound interest when needed, ensuring seamless handoff to the Sales team.</li><li>Collaborate closely with Sales, Marketing, and RevOps to refine targeting, messaging, and lead quality.</li><li>Maintain accurate activity tracking and documentation in the CRM (HubSpot preferred).</li><li>Provide insights on prospect trends, competitive signals, and campaign performance to improve team processes.</li><li>Represent the company with professionalism and strong business acumen in every interaction.</li></ul><h4>Who You Are</h4><ul><li>1 to 2 years of experience in sales development, business development, or a related outbound role (B2B SaaS experience preferred but not required).</li><li>Strong professional communication skills with the ability to engage executives confidently.</li><li>Strong understanding of outbound prospecting fundamentals and an interest in becoming an expert in pipeline generation.</li><li>Coachable, curious, and motivated to exceed performance goals.</li><li>Adaptable, able to work quickly, shift priorities, and thrive in a fast-changing environment.</li><li>Collaborative team player with experience contributing in group settings (for example, prior work teams, sports teams, volunteer leadership, etc.).</li><li>Familiarity with CRM systems (HubSpot preferred) and sales enablement tools.</li></ul><h4>Nice-to-Have Skills and Competencies</h4><ul><li>Experience in B2B SaaS or other outbound sales environments.</li><li>Background in high-ownership or high-effort environments (volunteering, sports teams, hospitality, etc.).</li><li>Self-starter with a grinder mentality, someone who takes initiative and pushes through obstacles.</li></ul><h4>Perks and Benefits</h4>🏖️ 5-week vacation 🤕 Paid sick leave🌏 6 weeks full remote/year🧸 Paid parental leave (16 weeks)💻 MacBook Pro🍽️ Personal credit card to buy lunches 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.If you need accommodations during the application or interview process, please contact us at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:accommodation@gorgias.com">accommodation@gorgias.com</a>.

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⭐️ Here at Gorgias, our Customer Success Team is on a mission, and it's not just to hit targets. We're becoming best-in-class! We've got a blend of passion and expertise, with 17 dedicated Customer Success Managers (CSMs), guided by three Team Leads, with oversight from a Director. Each Team Lead has six CSMs, to give every CSM coaching and mentorship, allowing the opportunity to fine-tune their skills and grow in their roles. We've put in place a growth track designed to help CSMs achieve outstanding results in their customer success careers. Even though our team members are located around the world from Australia to Romania, we've got a strong team culture that thrives on collaboration, communication and mutual support. We even have in-person events for team building and time for some fun.

Customer Success Team

Customer Support Team

📊 Data Analytics team's mission is maximize Gorgias's impact by empowering all other teams to make data-backed decisions by providing them with accurate data & assisting them in driving insights.

Data Analytics Team

Engineering Team

💰 The Finance & Strategy team's mission is to empower department leaders with insights, tools, and data to make decisions about where to place bets and allocate capital.

Finance & Strategy

🗣️ Marketing's team ambition is for our product to be widely recognized by the e-commerce ecosystem as the most impactful helpdesk for online stores. We want every single e-commerce owner to have Gorgias in mind when they think about customer experience solutions.

Marketing Team

Our mission is to have Exceptional People Grow in an Exceptional Environment

People Team

At Gorgias, Product & Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.
Using an agile at scale model (Tribe x Squads), across all our we have a solid & diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

Product & Design Team

Sales Team Mission: As the Sales team, we are dedicated to driving growth and creating value for ecommerce merchants and their customers. Our mission is to turn opportunities into customers, and empower ecommerce merchants to deliver exceptional customer experience, automate up to 30% of support and increase website conversion by 15%.

Partnerships Team Mission: As the Partnerships team, we are dedicated to identifying new opportunities, nurturing partnerships, and creating value for ecommerce merchants, their customers, and the overall ecosystem of ecommerce partners. Our mission is to drive growth through strategic partnerships, increase our market presence, and empower ecommerce merchants to deliver exceptional customer experience.

Business Development Representative

Gorgias

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